Hailey Ricks
Palatka,Florida
Summary
Member Services Representative with background in providing exceptional support and resolving member inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with members, contractors, and co-workers. Committed to enhancing team performance and moral by sharing knowledge and best practices in member service operations.
Overview
9
9
years of professional experience
Work History
Member Services Representative
Clay Electric
Palatka, Florida
02.2019 - Current
- As a customer service representative for Clay Electric, I have taken on roles of many positions throughout my career.
- I have trained in customer service; learning Clay Electric's procedures to provide assistance to members with taking payments, breaking down and explaining bills, processing name changes & death affidavits.
- I am experienced in processing daily cash sheets and perform opening and closing procedures.
- I have been working in the New Services Department and create new connects, research and create commercial accounts, prepare easements, send the tickets for the Palatka District NJUNS (National Joint Utilities Notification System), create 1-call locate tickets for jobs, create disconnect & reconnects for electricians, maintain the outdoor lighting report, and process county inspections received daily that are required in order to release the jobs to construction to get the members their power
- I am the back-up store keeper for the ware house when the store keeper is absent or when EOP (Emergency Operations Plan) has been implemented for storms
- I have been trained to charge tickets out, receive, stock, pull materials for jobs, and perform inventory.
Cashier
CVS Pharmacy
Interlachen, Florida
03.2018 - 02.2019
Assistant Grocery Manager
Hitchcock's Market
Interlachen, Florida
09.2016 - 02.2019
Education
Associate of Arts - Management
St. Johns River State College
Palatka, FL08-2025
Skills
- Problem solving
- Data entry accuracy
- Time management
- Effective communication
- Organization and recordkeeping
- Cross-functional collaboration
Timeline
Member Services Representative
Clay Electric
02.2019 - Current
Cashier
CVS Pharmacy
03.2018 - 02.2019
Assistant Grocery Manager
Hitchcock's Market
09.2016 - 02.2019
Associate of Arts - Management
St. Johns River State College
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