MARY SHUMATE
Chillicothe,OH
Overview
4
4
years of professional experience
Work History
Member Services Representative
Elks Country Club
McDermott, Ohio
02.2023 - Current
- Built and maintained positive relationships with members to guarantee satisfaction and retention.
- Created and managed member accounts, ensuring accuracy and compliance.
Substitute Teacher
Waverly City Schools
Waverly, OH
02.2024 - 05.2025
- Maintained organized, positive classroom environments while following established lesson plans.
- Utilized strong communication, leadership, and problem-solving skills to support student success.
Client Relations Assistant
Law Office of Cheryl Fahrer
Jackson, OH
09.2023 - 05.2025
- Managed confidential client profiles and sensitive documentation under NDA protocols.
- Supported office operations through data entry, file organization, and correspondence management.
- Developed positive relationships with internal customers through effective communication techniques.
Customer Service Lead
Kroger
Portsmouth, OH
02.2022 - 02.2023
- Oversaw daily front-end operations, including cash handling and customer service.
- Wired thousands of dollars accurately and maintained financial accountability.
- Served as stand-in floor manager, addressing customer concerns and workflow issues.
Education
Bachelor of Science - Education
Ohio University
05-2024
Skills
- Proficient in Microsoft Suites
- Confidentiality (FERPA)
- Client and Member Management
- Problem Solving
- Conflict Resolution
- Time Management
References
- Sam Franklin
Elks Country Club Manager, 740-876-3759
- Cheryl Fahrer
Law Office of Cheryl Fahrer Founder & CEO, 937-581-2121
Timeline
Substitute Teacher
Waverly City Schools
02.2024 - 05.2025
Client Relations Assistant
Law Office of Cheryl Fahrer
09.2023 - 05.2025
Member Services Representative
Elks Country Club
02.2023 - Current
Customer Service Lead
Kroger
02.2022 - 02.2023
Bachelor of Science - Education
Ohio University