Shirley Keju Obten
Commerce City,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
Denver, CO
11.2023 - 07.2024
- Managed baggage handling operations, minimizing delays through effective communication with ground crew and other departments.
- Implemented process improvements that streamlined passenger boarding procedures, reducing wait times significantly.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
Menzies Aviation/Frontier Airlines
Denver, CO
01.2019 - 08.2022
- Assisted passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues that are dealt during the boarding process.
- Ensured that all work areas are organized, safe, and secured for operations.
- Lifted/moved up to 70 lbs of cargo and baggage as well as executing other duties as assigned.
- Deplane/ Board An Aircraft(Jerbridge Certificate) (Chickin deadhead) (clear Standbys)
- Denver International Airport - Denver, CO
ABM Aviation
Denver, CO
09.2015 - 02.2018
- Managed the arrival and departure gates by attending to the passengers before and after they land or when they were switching between flights.
- Issued tickets to passengers and assisted passengers by answering questions, provided directions, or attended to their other needs at the ticket counter.
- Performed duties in accordance with all safety, security, compliance, and quality standards and procedures according to the company and airport protocols.
- Denver International Airport - Denver, CO
Rental Sales Agent
Pacific Wheel Rental Car
Majuro, MH
02.2011 - 11.2013
- Provided excellent customer service in all customer contact situations and met all sales and service standards.
- Prepared Rental Agreement Folder with all the necessary information as requested by our company rental requirement guidelines.
- Majuro, MH
Education
High School Diploma -
Seventh Day-Adventist High School
Majuro, Marshall Islands05.2010
Skills
- Public Safety
- Customer Service
- Proficient in Microsoft Suites
- Teamwork
- Time Management
- Ticket Sales
- Office Management
- Self-discipline
- Adaptable
- Organization
- Problem Solving
- Bilingual
- Detail Oriented
- Interpersonal Abilities
Timeline
Customer Service Representative
Southwest Airlines
11.2023 - 07.2024
Menzies Aviation/Frontier Airlines
01.2019 - 08.2022
ABM Aviation
09.2015 - 02.2018
Rental Sales Agent
Pacific Wheel Rental Car
02.2011 - 11.2013
High School Diploma -
Seventh Day-Adventist High School