Amber Wilder
Columbus,OH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Avis Budget Group
07.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Correctional Officer
FCJDC
01.2018 - Current
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Identified facility openings and designated inmates to housing units.
Security Supervisor
Securitas Security Services
01.2013 - 01.2018
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw staff timekeeping entries and reports in [Software].
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Education
Bachelor of Science - Nursing
Columbus State Community College
Columbus, OH06.2024
Skills
- Customer Data Confidentiality
- Customer Account Management
- Upselling Products and Services
- Order and Refund Processing
- Administrative Duties
- Medical Emergency Response
- Security Activity Coordination
- Operation Monitoring
- Staff Management
- Stakeholder Relations
- Administration and Reporting
- Conduct Reporting
- Disciplinary Action
- Contraband Searching
- Public Safety
- Head Counts
- Security Checks
- Facility Inspections
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Avis Budget Group
07.2022 - Current
Correctional Officer
FCJDC
01.2018 - Current
Security Supervisor
Securitas Security Services
01.2013 - 01.2018
Bachelor of Science - Nursing
Columbus State Community College
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