I am an outgoing, reliable professional, seeking to establish a remarkable in flight position with your airline industry. Where my attentiveness and customer service skills will be my number-one priority.
Hi, I’m
Hailey Rodriguez
Van,Wa
Summary
Overview
5
years of professional experience
1
Language
Work History
Providence Bethany Family Medicine Clinic
Patient Service Specialist
10.2022 - Current
Job overview
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Facilitated communication between patients and various departments and staff.
- Used Epic to schedule appointments.
Old Chicago
Hostess
10.2022 - 01.2023
Job overview
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Centria Autism Services
Behavioral Health Technician
02.2022 - 09.2022
Job overview
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Portland Ironworks LCC
Ironworker
05.2020 - 01.2021
Job overview
- Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Prioritized safety across job site with specific attention to load suspension, welding, and cutting.
- Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders, and columns to correct positions.
Education
Portland Community CollegePortland, OR
Associate of Science from Business
09.2018
University Overview
Liberty High SchoolHillsboro, OR
06.2018
University Overview
Skills
- Strong Communication and Interpersonal Skills
- Payment Collection
- Product Promotion
- Order Accuracy and Delivery
- Attention to Detail
- Organization and Time Management
- Patient Care and Confidentiality
- Time Management
- Adaptable and Flexible
- Player Motivation
Timeline
Patient Service Specialist
Providence Bethany Family Medicine Clinic
10.2022 - Current
Hostess
Old Chicago
10.2022 - 01.2023
Behavioral Health Technician
Centria Autism Services
02.2022 - 09.2022
Ironworker
Portland Ironworks LCC
05.2020 - 01.2021
Portland Community College
Associate of Science from Business
Liberty High School
Additional Information
Additional Information
- Fully vaccinated against COVID-19
- Authorized to work anywhere in the Untied States and willing to relocate
- Flexible to work varied schedules, including nights, weekends and holidays
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