Hailey Ross
Plainview,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Ticket Operations Representative
UBS Arena
Elmont , NY
2023.10 - Current
- Responsible for all aspects of ticket operations including pricing, resolutions, and fan engagement
- Troubleshoot and monitor customer accounts for any discrepancies or issues.
- Collaborate with fellow team members to find solutions involving third-party vendors
NY Ticket Services Representative
New York Mets
Queens , NY
2021.05 - Current
- Assisted customers with service requests, product orders, and all other concerns related to ticketing
- Utilized ProVenue for ticketing transactions as well as account management
- Applied troubleshooting techniques to resolve all ticketing issues
Premium Development Coordinator
BSE Global, Barclay’s Center
Brooklyn , NY
2022.05 - 2022.11
- Responsible for all aspects of suite management at Barclay Center. The role entailed management of ticket inventory and reservations as well as oversight of catering services.
- Maintained and developed partner relationships with brand names such as SeatGeek, Nike, NBA, and Budweiser.
- Handled annual event calendar, including management and editing
- Collaborated with the finance team to provide weekly reports on event forecasts and revenue
Event Planner & Catering Specialist
North Ritz Club
Syosset , NY
2016.01 - 2016.08
- Planned and managed details for private events. Responsibilities included contract oversight as well as management of client and vendor relations.
- Readily adjusted to varying client needs, deadlines, and budget parameters.
Education
Bachelor of Science in Sports Management -
Farmingdale State College
01.2019
Skills
- Event Planning
- Brand Engagement
- Partnership Development
- Ticketing Operations
- Client Engagement
- Budgeting
- Account Management
- TM1, Provenue, Host, Salesforce, Unify & Microsoft Office
Timeline
Ticket Operations Representative
UBS Arena
2023.10 - Current
Premium Development Coordinator
BSE Global, Barclay’s Center
2022.05 - 2022.11
NY Ticket Services Representative
New York Mets
2021.05 - Current
Event Planner & Catering Specialist
North Ritz Club
2016.01 - 2016.08
Bachelor of Science in Sports Management -
Farmingdale State College
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