W. Benjamin Page
Doral,USA
Summary
Professional with extensive experience in athletic administration, prepared to excel in different roles and departments. Proven ability to lead and inspire teams, adapt to changing circumstances, and deliver impactful results. Strong skills in program development, event planning, and budget management. Known for fostering collaboration and achieving goals in a dynamic environment.
Overview
6
6
years of professional experience
Work History
Assistant Athletic Director – Ticket Operations
Florida International University
04.2022 - Current
- Coordinate and execute ticket operations for all ticketed sports
- Manage external and internal ticket operations staff in the office & on game days
- Create and maintain all-season and single-game ticket sales through our online platform and implement promotions and group deals in the ticket system
- Cultivate relationships with current and new season ticket holders focused on improving fan experience and ticket renewal/retention
- Assist with stewardship efforts for new and existing athletic department donors
- Extensive experience with different CRMs and ticket systems
- Run distribution of premium parking lots for football and basketball
- Coordinate with the compliance office to pull all student-athletes and coaches’ pass lists for all ticketed sports
- Hosted NCAA Tournament games
- Reconcile and maintain ticket office budget and cash fund
- Responsible for season ticket renewals and have maintained a high renewal rate
- Helped the sales team increase football revenue by 35% from the previous year
- Improved non-football ticket revenue by 72% since arriving in this position
- Worked on new revenue events in the stadium, generating over a million dollars in sales in a 48-hour period
- Received the MVP Award from EPHUS venue checkout of all the programs they worked with for customer service during the 2022 football season
Director of Ticket Operations & Data Analytics
Western Carolina University
01.2020 - 04.2022
- Supervise all athletic department activities related to ticketing
- Both the back end of the office and the day of game events
- During tenure, the ticket office eclipsed the department’s all-time high in ticket revenue
- Manage and operate ticketing operations for all revenue varsity athletic programs
- Develop an annual budget based on ticket office needs
- Run and analyze reports for game day attendance and revenue forecasts
- Collaborate with the marketing director and external staff to increase fan engagement and revenue streams
- Apart of the bid process to transition ticketing systems
- Spearheaded marketing and implementation efforts for 'Catamount Cutouts' during ticket sales pause due to COVID-19
- Managed donor’s ticket needs for the athletic department
Ticketing/ Marketing Assistant
Western Carolina University
07.2019 - 01.2020
- Achieved excellent season ticket renewal percentages via ticket holder touchpoints
- Lead students and ticket office staff on game days
- Assist with email marketing communications and in-game promotions
- Run and grew the department’s kids club program to its highest membership total
Education
Masters of Sports Leadership -
Virginia Commonwealth University (VCU) Center for Sport Leadership
Richmond, VA05.2019
Bachelor of Science - Sport and Leisure Management
East Tennessee State University (ETSU)
Johnson City, TN12.2017
Skills
- Program coordination
- Sports management
- Team leadership
- Event planning
- Budget management
- Staff supervision
- Community engagement
- Schedule management
- Conflict resolution
- Game day operations
Leadership Conferences Awards
- Inspiration Sports Business Institute (ISBI 360) Pro Accelerated Leadership Certificate, 2023
- College Coaching Consortium, Minneapolis, Minnesota, 2018
- AFVL 'Association of Fraternal Leadership and Values', Indianapolis, Indiana, Fall 2017
- Carlson Leadership Academy, Atlanta, Georgia, 2015 & 2016
- Eagle Scout Rank Award, Boy Scouts of America
Clubs And Organizations
- Inter-Fraternity Council (IFC) at ETSU, IFC President, 2016-2017, Served as the chief officer of the Interfraternity Council., Guided the Council and its chapters by enforcing the Constitution and bylaws of the IFC., Represented the IFC to the University and the surrounding communities., Served on many student and faculty-run university committees.
- Sigma Phi Epsilon Fraternity, Tennessee Gamma Member, Spring 2014-2017, Vice President of Finance, Fall 2015-2016, Responsible for all TN Gamma Sigma Phi Epsilon monetary record keeping and the budgeting of nearly $100,000 a year.
Timeline
Assistant Athletic Director – Ticket Operations
Florida International University
04.2022 - Current
Director of Ticket Operations & Data Analytics
Western Carolina University
01.2020 - 04.2022
Ticketing/ Marketing Assistant
Western Carolina University
07.2019 - 01.2020
Bachelor of Science - Sport and Leisure Management
East Tennessee State University (ETSU)
Masters of Sports Leadership -
Virginia Commonwealth University (VCU) Center for Sport Leadership
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