Summary
Overview
Work History
Education
Skills
Availability
References
Certification
Timeline
Generic

Hailey Rudolph

Summary

Hi there! My name is Hailey Rudolph and I am a licensed esthetician adept at greeting customers and suggesting appropriate therapies and treatments. Sound knowledge of all equipment. Skilled at performing consultations, both over the phone and in person. Trained in Facial Protocols and Lash Lifts with a focus on Waxing; and knowledgeable about keeping clean, well-stocked and properly sanitized stations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Associate

European Wax Center
03.2022 - 09.2023
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Created lasting relationships with loyal customers by anticipating their needs, leading to increased clientele
  • Assisted guests with booking reservations, resulting in higher occupancy rates.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.

Personal Assistant to the Owner

Yen Wong - TnY Nails
08.2018 - 10.2020
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
  • Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.

Education

Licensed Esthetician -

Aveda Institute-New Mexico
Albuquerque, NM
04.2024

High School Diploma -

Southwest Secondary
Albuquerque, NM
05.2020

Skills

  • Waxing
  • Facial Protocols
  • Microdermabrasion
  • Lash Lifts and Tinting
  • Brow Laminations and Tinting
  • High Frequency
  • Appointment Scheduling
  • Communication Skills
  • Cleaning
  • Stocking
  • Inventory Control
  • Organizational Skills
  • Scripting
  • Issue Resolution/De-escalation
  • Guest accommodations
  • First Aid Training
  • Sanitation Certified
  • Upselling abilities
  • Check-in and Check-out Procedures

Availability

Tuesday-Saturday, 7am-7pm

References

  • April Wilson, Former Supervisor, (505)-818-1400
  • Diana Rodriguez w/ All-tech, Former Client, (505)-259-6272

Certification

Barbicide Certified

PCAskin Certified

Timeline

Guest Service Associate

European Wax Center
03.2022 - 09.2023

Personal Assistant to the Owner

Yen Wong - TnY Nails
08.2018 - 10.2020

Licensed Esthetician -

Aveda Institute-New Mexico

High School Diploma -

Southwest Secondary

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Hailey Rudolph