Kayana Smith
West Haven,CT
Summary
Enthusiastic and honest worker, with an expertise in communication and organizational skills. Friendly and energetic, excellent oral and written communication, listening and time management skills with a strong attention to detail. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services, as well as creating solutions for customers to drive loyalty, over-all satisfaction, and revenue. Highly adept at training, managing, coaching and mentoring sales & customer service, with talent for interacting, and learning new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Associate
European Wax Center
Orange, CT
05.2022 - Current
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Booking appointments
- Taking calls/performing over phone communication
- Selling products and promotions
- Customer greeting
- Scheduling/Recommending services
- Building client/worker relationships
Wax Specialist
European Wax Center
North Haven, CT
04.2021 - 03.2022
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Maintained energy and enthusiasm in fast-paced environment.
- Team building
- Identified issues, analyzed information and provided solutions to problems.
- Full body waxing.
- Maintaining and being responsible for own suite.
- Building customer bonds and trust.
Cosmetic Beauty Advisor
Macy's
Milford, CT, CT
03.2019 - 04.2021
- Required to assist all customers with any/every beauty need. (Makeup, skincare, and fragrances)
- Solved customer challenges by offering relevant information and services.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
- Offered each customer top-notch, personal service and polite support to boost work quality and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
Education
Esthetics
Paul Mitchell The School, North Haven
North Haven, CT10.2022
Advanced Professional Makeup
Paul Mitchell The School, North Haven
North Haven, CT10.2019
High School Diploma -
Gateway Community College, Southern Connecticut State University
01.2019
Skills
- Customer assistance
- Body waxing
- Professional appearance
- Microdermabrasion
- Chemical Peels
- Dermal Infusion
- Equipment and Instrument Sterilization
- Skin Analysis
- Micro-current Treatments
- Facial and Scalp Massage
- Soft/Hard Wax Expertise
- Sales proficiency
- Policies
- Product Knowledge and Recommendation
- Organization
- Written and verbal communication
- Customer relationship development
- Guest Services
- Upselling Products and Services Techniques
Certification
- Licensed Esthetician
- Professional Makeup Certification
- Barbicide Certified
- Dermalogica Top Sellers Certifed
- Covid-19 Barbicide Certified
- Dermalogica Clean Touch Certified
- Kett Airbrush Certification
- C3 Backtro-Kill Certification
Timeline
Guest Service Associate
European Wax Center
05.2022 - Current
Wax Specialist
European Wax Center
04.2021 - 03.2022
Cosmetic Beauty Advisor
Macy's
03.2019 - 04.2021
Esthetics
Paul Mitchell The School, North Haven
Advanced Professional Makeup
Paul Mitchell The School, North Haven
High School Diploma -
Gateway Community College, Southern Connecticut State University
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