Hailey Ruiz
Temecula,CA
Summary
With 7 years of experience as a dedicated team member at Buffalo Wild Wings, I have acquired a comprehensive understanding of various roles within the company. This extensive tenure has allowed me to become a certified trainer, demonstrating commitment to continuous growth and development. By immersing in diverse positions, I have gained invaluable knowledge that enables effective contribution to any team.
Overview
8
8
years of professional experience
Work History
Service Manager
Buffalo Wild Wings
07.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
Shift Manager
Buffalo Wild Wings
03.2024 - 07.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Bartender
Buffalo Wild Wings
01.2020 - 03.2023
- Setting up and keeping bar area clean and orderly.
- Taking beverage and food orders.
- Providing drink orders according to Buffalo Wild Wings standards.
- Handling cash and card payments.
- Training other bartenders.
- Preparing garnishes.
- Knowledge of all drink and food menu items.
- Stocking and organizing all bar necessities.
Server
Buffalo Wild Wings
01.2018 - 01.2020
- Ensure guests have a great experience.
- Taking food and beverage orders.
- Handling payments.
- Bussing tables.
- Stocking and organizing.
- Recommendations of menu items.
- Maintaining knowledge of the menu.
Host
Buffalo Wild Wings
01.2017 - 01.2018
- Greeting guests with a smile.
- Cleaning restrooms and tables.
- Following and instructing seating rotations.
Skills
- Customer service
- Problem-solving
- Product knowledge
- Training and development
- Communication
- Time management
- Team leadership
Timeline
Service Manager
Buffalo Wild Wings
07.2024 - Current
Shift Manager
Buffalo Wild Wings
03.2024 - 07.2024
Bartender
Buffalo Wild Wings
01.2020 - 03.2023
Server
Buffalo Wild Wings
01.2018 - 01.2020
Host
Buffalo Wild Wings
01.2017 - 01.2018