Hailey Schafer
Grand Ledge,MI
Summary
A hardworking student with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kids Activities Supervisor
Jonesboro's Best Kids Afterschool Camp
02.2023 - 08.2023
- Enhanced children''s creativity by implementing diverse and engaging activities.
- Developed a safe and nurturing environment for kids to explore and learn through play.
- Implemented age-appropriate curriculum that catered to the diverse needs of children in the program.
- Increased parent satisfaction with the program by maintaining open communication channels and addressing feedback promptly.
To-Go Server
Buffalo Wild Wings
09.2022 - 01.2023
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Hostess
Red Robin
09.2021 - 07.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Banquet Server
Eagle Eye Golf Club
05.2021 - 10.2021
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
FOH Team Member
Culver's Restaurant
09.2019 - 05.2021
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
Education
Bachelor of Science - Nursing
Arkansas State University
Jonesboro, AR05-2026
High School Diploma -
Grand Ledge High School
Grand Ledge, MI05.2022
Skills
- Medical terminology knowledge
- Experienced with Epic! Software
- CPR and first aid certified
- Strong work ethic
- Fast-learner
- Punctual and reliable
- Energetic and enthusiastic
Certification
- CPR/First Aid Certification; American Health Association; 2023 November
- Certified Medical Assistant (CMA)- National Healthcareer Association (NHA) Renewed: 2024 June
Timeline
Server
Texas Roadhouse
08.2023 - Current
Kids Activities Supervisor
Jonesboro's Best Kids Afterschool Camp
02.2023 - 08.2023
To-Go Server
Buffalo Wild Wings
09.2022 - 01.2023
Hostess
Red Robin
09.2021 - 07.2022
Banquet Server
Eagle Eye Golf Club
05.2021 - 10.2021
FOH Team Member
Culver's Restaurant
09.2019 - 05.2021
Bachelor of Science - Nursing
Arkansas State University
High School Diploma -
Grand Ledge High School
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