Kayla Cote

*Restaurant Location Closed*

• Provided exceptional customer service to enhance dining experience and foster guest satisfaction.
• Accurately processed orders and managed transactions using POS systems.
• Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
• Maintained cleanliness and organization of dining area to meet health standards.
• Assisted with training new staff on menu offerings and service protocols.
• Adapted quickly to changing restaurant demands during peak hours.
• Engaged with guests to promote daily specials and seasonal menu items.
• Resolved guest concerns promptly, ensuring a positive dining atmosphere.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

*April 2016-April 2021: Worked Full Time until 2019 when I had the opportunity to work in North Carolina in General Surgery for 4 months, but still stayed Per Diem while away and until 2022 then returned full time until I had a baby in 2025.*

• Administered patient care, including vital sign checks, allergies, medications and medical history documentation.
• Assisted healthcare providers with patient examinations and procedures.
• Managed electronic health records, ensuring accuracy and confidentiality of patient information.
• Coordinated patient appointments and follow-up visits to enhance scheduling efficiency.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
• Called and faxed pharmacies to submit prescriptions and refills.
• Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
• Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
• Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
• Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
• Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
• Taught patients about medications, procedures, and care plan instructions.
• Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
• Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
• Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
• Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
• Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
• Performed medical records management, including filing, organizing and scanning documents.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

*Had to get done after having a complication in my pregnancy and delivery*

• Supported classroom management and instructional activities to enhance student learning experiences.
• Collaborated with lead teachers to develop engaging lesson plans and educational materials.
• Assisted in assessing student progress and implementing individualized support strategies.
• Fostered positive relationships with students and parents, promoting a supportive learning environment.
• Implemented behavior management techniques, contributing to improved student engagement and participation.
• Coordinated field trips and extracurricular activities, enriching students' educational experiences outside the classroom.
• Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
• Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.

*Had to unfortunately get done as we lost childcare.*

• Managed case files and documentation for court proceedings, ensuring accuracy and compliance with judicial standards.
• Assisted in scheduling hearings and trials, coordinating with attorneys and court personnel to optimize calendars.
• Facilitated communication between judges, clerks, and the public, providing information on legal procedures and case statuses.
• Processed legal documents using case management software, maintaining thorough records of filings and motions.
• Assisted in the preparation of reports and presentations, ensuring timely completion and professional quality.
• Handled incoming phone calls professionally directing them to appropriate parties or addressing client concerns directly when possible.
• Processed invoices and payment requests promptly, ensuring proper documentation was maintained for auditing purposes.