Summary
Overview
Work History
Education
Skills
Timeline
Server

Kori Janee Millsop

Helena,MT

Summary

Experienced professional seeking a position in a professional office. Dedicated to continuously acquiring new skills and advancing in my career. With two decades of experience working with the general public, I have honed my customer service and relationship building abilities, making them valuable assets for your office.

Overview

25
25
years of professional experience

Work History

Server

Brewhouse
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Front Desk Specialist

Helena OBGYN
08.2018 - 01.2025
  • Served as primary point of contact for patients during their visit, addressing any questions or concerns with professionalism and empathy.
  • Scheduled appointments over phone, in person, and via computer for patients and provided confirmation.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered and directed phone calls, providing information and assistance to patients and staff.
  • Processed insurance claims and verifications through specialized billing software.
  • Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
  • Used electronic health records software to efficiently manage patient information.
  • Maintained a clean and organized reception area, creating a welcoming environment for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Prior authorization requests.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.

Server/bartender/shift leader/ WCT

Buffalo Wild Wings
02.2010 - 06.2023


  • Ensuring the guest has the best service and experience
  • Answering phones
  • Running shifts as shift leader supervisor (counting cash registers, provider direction to staff, problem solving)
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server and Bartender

Overland Express
07.2000 - 03.2009
  • Taking orders and delivering a great product
  • POS computer system
  • Making drinks and being consistent

Education

Helena High School
Helena, MT
2000

Skills

  • Team building
  • Management
  • Phone skills
  • Multitasking
  • Cash handling
  • Quick learner
  • Excel
  • Customer service
  • Responsible
  • Reliable
  • Leader
  • POS Computer System
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Team collaboration
  • Point of sale operation
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Office administration
  • Patient scheduling
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Appointment management

Timeline

Server

Brewhouse
05.2023 - Current

Front Desk Specialist

Helena OBGYN
08.2018 - 01.2025

Server/bartender/shift leader/ WCT

Buffalo Wild Wings
02.2010 - 06.2023

Server and Bartender

Overland Express
07.2000 - 03.2009

Helena High School

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Kori Janee Millsop