Hailey Schulte

Provided support to customers by handling inquiries related to orders, products, shipping, and returns through email, chat, and other channels, resolving issues efficiently and enhancing customer experience. Assisted with order tracking, processing refunds or replacements, and answering product-related questions, particularly about wellness and essential oil products. Maintained accurate records of customer interactions, followed company policies, and collaborated with internal teams for timely issue resolution.

• Assisted customers by answering inquiries via phone, email, and chat.
• Handled customer questions quickly and effectively, contributing to increased overall satisfaction.
• Aided team members in resolving complex customer issues and managing escalations.

Responsible for generating new business by promoting membership and accreditation services to local businesses. Conducts outbound calls, emails, and follow-ups to identify potential clients and explain the value of BBB accreditation, including trust-building, brand credibility, and consumer confidence. Builds relationships with business owners, assesses their needs, and presents appropriate solutions. Maintains a sales pipeline, meets or exceeds sales targets, and accurately documents interactions in CRM systems. Demonstrates strong communication, persuasion, and customer relationship skills while representing the organization in a professional and ethical manner.

• Consulted with clients to identify needs and recommend tailored solutions that align with their business goals.
• Educated consumers on business practices and ethical standards, empowering them to make informed decisions.
• Collaborated with cross-functional teams to streamline service delivery, improving overall customer satisfaction.

Provided customer support for a health and wellness company by assisting customers with product inquiries, order placement, shipping status, and returns. Communicated with customers through phone, email, and chat to resolve issues efficiently while maintaining a professional and empathetic approach. Educated customers on supplements and wellness products, helping them make informed purchasing decisions. Processed orders, refunds, and replacements, and ensured accurate documentation of all interactions in company systems. Worked in a fast-paced environment while meeting performance metrics such as response time and customer satisfaction.

• Delivered customer support via phone, email, and chat, ensuring timely and effective resolution of customer needs.
• Addressed customer inquiries and resolved issues professionally, contributing to enhanced customer satisfaction.
• Recorded customer interactions in CRM, maintaining accurate records for reference and follow-up.

Promoted and enrolled customers in Discover Financial Services credit card products as a sales representative for Telaffects LLC, conducted outbound and inbound calls to identify customer needs, and explained features, benefits, and terms.

• Conducted needs assessments to tailor solutions for client inquiries.
• Assisted clients in resolving disputes and understanding complaint processes.
• Educated businesses on ethical practices and BBB accreditation benefits.

Responsible for generating and scheduling appointments for sales representatives by contacting potential customers and explaining the company’s home improvement and energy-efficient products. Conducted outbound and inbound calls to qualify leads, provide basic information, and set appointments for in-home consultations. Maintained accurate records of customer interactions, updated scheduling systems, and ensured appointments were confirmed and properly coordinated. Demonstrated strong communication, persuasion, and organizational skills while working in a fast-paced, goal-driven environment and meeting daily or weekly appointment targets.

• Coordinated scheduling of energy efficiency consultations and service assessments, enhancing customer access to tailored solutions.
• Identified specific customer needs and preferences through discussions, facilitating personalized recommendations for home improvement products.
• Managed database of leads and customer interactions using CRM software, ensuring accurate tracking of customer engagement and follow-ups.