Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Hailey Shafor

Pottstown,PA

Summary

Experienced professional dog groomer with wide-ranging experience in providing comprehensive grooming services to diverse breeds. Skillful at assessing individual pet needs, managing grooming procedures with safety and care, and showcasing top-level customer service skills. Demonstrated history of improving salon efficiency while maintaining high standards of cleanliness and animal welfare. Strong commitment to humane handling techniques underpins work ethic.

Overview

7
7
years of professional experience

Work History

Professional Dog Groomer

Petco
Royersford, US
11.2021 - Current
  • Completing all grooming in a timely manner
  • Sanitizing equipment
  • Maintaining dogs physical appearance
  • Blow drying and hand drying dogs
  • Ensure each pet is happy, healthy, and as comfortable as possible
  • Shampooing, trimming, and shaping fur
  • Suggesting additional treatments and services, as per the animals needs
  • Consulting with guests to determine desired grooming style and addressing any concerns
  • Maintaining a clean workspace and using proper sanitation procedures
  • Growing relationships with guests through the love and care of their animal(s)

Assistant Manager/Cashier Customer Service Lead

Urban Air Trampoline Park
Royersford, US
03.2019 - 08.2021
  • Cultivated team environment to deliver exceptional customer service while ensuring high performance standards.
  • Directed hiring, training, retention, and discipline of staff to maintain operational excellence.
  • Motivated staff by leveraging individual strengths to enhance productivity and customer satisfaction.
  • Facilitated staff selection and development for leadership program eligibility and career advancement.
  • Assisted General Manager with inventory management and expense control strategies.
  • Maintained safe, clean, and secure environment for guests and staff members.
  • Managed opening and closing store operations, including cash drawer counting and change order coordination.

Education

High School Diploma -

Spring-Ford High School
Royersford
06-2021

Skills

  • Pet care and grooming expertise
  • Cash handling and sales
  • customer service, engagement strategies, and relations
  • Store management
  • Conflict resolution
  • Leadership and supervision
  • Training and development
  • Inventory management
  • Cleaning and maintenance
  • Breed standard knowledge

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Professional Dog Groomer

Petco
11.2021 - Current

Assistant Manager/Cashier Customer Service Lead

Urban Air Trampoline Park
03.2019 - 08.2021

High School Diploma -

Spring-Ford High School

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