Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Hailey Steinaker

Hailey Steinaker

Scottsdale,AZ

Summary

Proven to excel in high-volume dining environments, I have leveraged strong communication and efficient multitasking skills at Trevor's and The White Chocolate Grill to enhance customer satisfaction and uphold safety standards. I value and appreciate my interactions with my customers, and have built relationships that bring them back time and time again. My expertise in sales and customer service drove significant improvements in guest experiences, showcasing my ability to meet and exceed employer expectations.

Overview

4
4
years of professional experience

Work History

Cigar Lounge Server

Trevor's
  • . Monitored lounge capacity during busy periods to prevent overcrowding in accordance with fire safety regulations.
  • Assisted in the training of new servers, sharing best practices for efficient service delivery.
  • Prepared specialty cocktails according to established recipes for consistent taste quality across shifts.
  • Ensured compliance with all health code requirements by maintaining proper sanitation practices throughout the lounge area.

Server

Trevor's
01.2023 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host, Food Runner, Drink Runner, Server

The White Chocolate Grill
11.2020 - 09.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Skills

  • Strong Communication Skills
  • Efficient multitasking
  • Exceptional customer service
  • Safety knowledge
  • Upselling skills
  • Drinks service
  • Customer Service
  • Cash Handling
  • Stress Tolerance
  • Sales strategy
  • Complaint resolution
  • Menu Memorization
  • High-volume dining

Accomplishments

    I was apart of the Air Force Auxiliary which showed me determination and endurance. It showed me the triumphs of human nature and how to overcome what you think your not capable of. It showed me that if your willing to try, that you are a step closer to success . Teamwork, honesty, and leadership are all roles I display in my own character today.

Timeline

Server

Trevor's
01.2023 - 09.2024

Host, Food Runner, Drink Runner, Server

The White Chocolate Grill
11.2020 - 09.2023

Cigar Lounge Server

Trevor's

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Hailey Steinaker