HAILEY TARANTINO
San Diego,CA
Summary
Dedicated employee with excellent customer service experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Bank Teller
Navy Federal Credit Union
05.2023 - 10.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Provided customer records, account statements and copies of checks.
Shift Supervisor/Lead Barista
MRKT SPACE
07.2022 - 05.2023
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Controlled food costs and managed inventory.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
Receptionist
Boyar's Kitchen Cabinets
02.2020 - 07.2022
- Called customers and vendors to set up appointments and obtain information for senior staff.
- Updated and managed digital and physical office records.
- Helped gather supplies and set up spaces to coordinate meetings and office events.
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Managed incoming and outgoing mail and deliveries to support efficient office operations.
- Stayed on top of the whereabouts of all staff members throughout the day.
Receptionist
Caring Physicians Medical Group
01.2019 - 02.2020
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
- Confirmed appointments, communicated with clients, and updated client records.
- Used clerical abilities to support needs of office staff and back up administrative team members.
- Followed established procedures to protect sensitive and confidential information from unauthorized release.
- Updated and managed digital and physical office records.
Server/Barista
Nonna's
02.2015 - 04.2019
- Upheld high sanitation and safety standards while delivering and serving food.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
West Hills High School
San Diego, CASkills
- Guest Satisfaction
- Money Handling
- Office Organization
- Telephone Skills
- Data Inputting
- Time Management
- Staff Management
- Customer and Client Relations
Timeline
Bank Teller
Navy Federal Credit Union
05.2023 - 10.2023
Shift Supervisor/Lead Barista
MRKT SPACE
07.2022 - 05.2023
Receptionist
Boyar's Kitchen Cabinets
02.2020 - 07.2022
Receptionist
Caring Physicians Medical Group
01.2019 - 02.2020
Server/Barista
Nonna's
02.2015 - 04.2019
High School Diploma -
West Hills High School
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