Hailey Tegmeyer
ModivCare
LASCRUCES,NM
5
years of professional experience
Interim Associate Manager with expertise in team leadership, staff training, and customer service. Proven ability to assist in enhancing metrics and foster a supportive environment through effective coaching strategies. Offering strong organizational skills and positive attitude, eager to learn and grow in a dynamic environment.
Work History
Interim Associate Manager
2 Months- Oversaw daily operations to enhance productivity and deliver support to team members.
- Updated and analyzed performance metrics to assist in decision-making processes and recommend actionable improvements.
- Collaborated closely with management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal allocation.
- Enhanced member safety and team productivity by implementing efficient coaching and training strategies.
- Conducted regular performance evaluations with teammates, providing constructive feedback and identifying areas for growth.
- Participated in meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance.
Senior Representative
7 Months- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Managed high-volume workload while maintaining strong attention to detail and accuracy, meeting or exceeding goal metrics, and dispatching on emergency calls.
- Facilitated training sessions for new hires and existing team members, enhancing skill sets for optimal performance.
- Maintained positive member experiences and coordinated with team members to properly handle requests and questions.
Care Center Representative
4 Months- Handled high-volume emergency calls and properly dispatched assistance while maintaining quality service standards.
- Promoted superior experience by addressing member concerns, demonstrating empathy, and resolving problems swiftly.
- Conducted follow-up calls to ensure member safety.
- Consistently met or outperformed metric goals.
- Delivered exceptional customer service to every member by creating welcoming, positive experiences.
- Documented call details in real-time, ensuring accurate reporting for future reference and analysis.
- Collaborated with law enforcement and emergency services to ensure seamless operations during incidents.
Manager
3 Years 5 Months- Oversaw daily operations, ensuring high standards of service and client satisfaction.
- Managed staff schedules, improving workforce efficiency and coverage.
- Conducted performance evaluations, providing constructive feedback for employee growth.
- Collaborated with suppliers to negotiate favorable terms and ensure product quality.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Barber License
High School Diploma
Skills
Staff management
Team leadership
Staff training and development
Coaching and mentoring
Floor supervision
Customer service
Microsoft office expertise
Timeline
Interim Associate Manager
ModivCare
06.2026 - CurrentRead More
Senior Representative
ModivCare
11.2025 - 06.2026Read More
Care Center Representative
ModivCare
07.2025 - 11.2025Read More
Manager
The Barber Shop, LLC
01.2022 - 06.2025Read More
Glitz School of Cosmetology
Barber License
Read More
Centennial High School
High School Diploma
Read More