Hailey Thomas
Houston,TX
Summary
Retail and service professional with hands-on experience in customer service, inventory management, and product merchandising. Skilled at organizing and maintaining shelf-ready displays, managing stock rotation, and delivering attentive, personalized service that enhances guest satisfaction and encourages repeat business. Adept at multitasking in fast-paced, high-pressure environments, training new team members, and collaborating cross-functionally to support operational efficiency.
Overview
5
5
years of professional experience
Work History
Bartender/ Food Service Professional
Pluckers
Webster, TX
12.2023 - Current
- Fostered a positive dining environment through attentive, efficient service, managing multiple tables and orders simultaneously to enhance guest satisfaction and encourage repeat visits.
- Ensured inventory accuracy by conducting twice-weekly counts and efficiently receiving, stocking, and batch-prepping liquor for seamless service.
- Managed physical demands of role by lifting and changing kegs (up to 160 lbs) during high-volume shifts to maintain operational flow.
Prep Cook
Pluckers
Webster, TX
12.2023 - Current
- Collaborated with kitchen staff to cultivate a cohesive, efficient work environment, contributing to strong team morale and seamless daily workflow.
- Organized incoming grocery deliveries three times weekly, maintaining accessible, well-structured storage by category and rotation to support efficient kitchen operations.
Retail Merchandising Associate
Heb
Friendswood, TX
12.2021 - 12.2023
- Assessed customer needs and recommended products based on preferences, budget, and use case, strengthening customer satisfaction and loyalty.
- Leveraged product knowledge and store layout familiarity to guide customers to relevant items, supporting cross-selling and informed purchasing decisions.
- Faced and organized product on store aisles to maintain visual appeal and accessibility, supporting merchandising standards and shelf readiness.
Education
Highschool Diploma -
Penn Foster
Scranton, PA12-2024
Skills
- Customer service excellence
- Team collaboration
- Sales proficiency
- Time management
- Mixology expertise
- Inventory management
- Multitasking ability
- New hire training
Languages
- English
- ASL
- French
Timeline
Bartender/ Food Service Professional
Pluckers
12.2023 - Current
Prep Cook
Pluckers
12.2023 - Current
Retail Merchandising Associate
Heb
12.2021 - 12.2023
Highschool Diploma -
Penn Foster