Hailey Thompson
Las Cruces,NM
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
LabCorp
01.2023 - 05.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Server/Barista
The Historic Ute Inn
01.2021 - 01.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Phlebotomist
UCHealth Memorial Hospital
01.2021 - 01.2022
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintain fully-stocked phlebotomy cart, carrier and station.
- Verify collection orders and communicated discrepancies to nurses.
- Locate veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuge blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepare and packaged specimens for courier transport.
- Promote blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Identify patients using proper procedures prior to specimen collection.
- Label blood vials with critical information like time of collection, date and patient name.
- Left patients feeling happy and comfortable with the care they received.
Medical Receptionist
The Ruidoso Physical Therapy Clinic
10.2019 - 02.2020
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Manager
Metro by T-Mobile
01.2018 - 10.2019
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Monitored staff performance and addressed issues.
Cashier
Walmart
01.2017 - 01.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Respiratory Therapy And Business
New Mexico State University
Las Cruces, NMCertificate - Phlebotomy
Phlebotomy Training Specialists
Colorado Springs, CO12.2021
Skills
- Patient Relations
- EPIC proficient
- Stress Management
- Venipuncture
- Capillary
- Documentation and Recordkeeping
- Sharps Disposal
- Tracking Specimens
- Drawing Blood
- Skilled with insurance of all types
- Medical billing and coding
- Patient care
- Customer service skills
Education and Training
other
Certification
AMT phlebotomy certificate
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
Timeline
Phlebotomist
LabCorp
01.2023 - 05.2024
Server/Barista
The Historic Ute Inn
01.2021 - 01.2022
Phlebotomist
UCHealth Memorial Hospital
01.2021 - 01.2022
Medical Receptionist
The Ruidoso Physical Therapy Clinic
10.2019 - 02.2020
Manager
Metro by T-Mobile
01.2018 - 10.2019
Cashier
Walmart
01.2017 - 01.2018
Certificate - Phlebotomy
Phlebotomy Training Specialists
Respiratory Therapy And Business
New Mexico State University
Similar Profiles
Denise WheelerDenise Wheeler
Lab Assistant at LabCorpLab Assistant at LabCorp
Kajal PatelKajal Patel
Lab Support Technician at LabCorpLab Support Technician at LabCorp
Kasey RayKasey Ray
Senior Specialty Development Executive at LabCorpSenior Specialty Development Executive at LabCorp
IRENE B HARRYIRENE B HARRY
Phlebotomist at LabCorpPhlebotomist at LabCorp
Eric HarringtonEric Harrington
Electrical Engineering Intern at Freeport-McMoRanElectrical Engineering Intern at Freeport-McMoRan