Hailey Thompson
Friendswood
Summary
Dynamic and highly reliable professional with extensive experience at Twin Peaks Restaurants, excelling in customer service and team collaboration. Proven track record in training staff and enhancing guest satisfaction through personalized service. Strong multitasking abilities and organizational skills led to improved operational efficiency and increased revenue through effective upselling techniques.
Overview
7
7
years of professional experience
Work History
Bartender
Twin Peaks Restaurants
06.2023 - Current
- Mixed beverages and crafted signature cocktails to enhance customer experience.
- Provided excellent customer service by anticipating guest needs and preferences.
- Trained and mentored new bartenders on bar operations and cocktail preparation techniques.
- Streamlined inventory management processes to ensure accurate stock levels and minimize waste.
- Maintained cleanliness of bar area, adhering to health and safety regulations consistently.
- provided fast, friendly service while managing high-volume rush periods.
Server
Twin Peaks Restaurants
05.2019 - Current
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Handled cash transactions accurately, ensuring efficient closing processes for shifts.
- Implemented upselling techniques, increasing overall revenue through enhanced guest interactions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Delivered exceptional guest service while managing multiple tables in high-pressure environments.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Roofing Sales
Dempsey Roofing
03.2024 - 07.2025
- Developed customer relationships to enhance sales and service experience.
- Collaborated with installation teams to ensure project specifications met client expectations.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
Restaurant Training
Twin Peaks Restaurants
05.2023 - 08.2023
- Analyzed feedback from trainees to continuously improve curriculum effectiveness and relevance.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Managed employee performance evaluations, providing constructive feedback and support to enhance individual skillsets and overall team success.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Motivated staff to perform at peak efficiency and quality.
- traveled to different locations around country to train new staff for new store openings.
- Trained new servers on menu knowledge and customer service standards
Education
High School Diploma -
Santa Fe High School
Santa Fe, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player
- Outgoing personality
- Organization skills
- Time management
- Multitasking abilities
- Complex Problem-solving
- Hospitality service expertise
- Suggestive selling
- Clear and effective communication
Timeline
Roofing Sales
Dempsey Roofing
03.2024 - 07.2025
Bartender
Twin Peaks Restaurants
06.2023 - Current
Restaurant Training
Twin Peaks Restaurants
05.2023 - 08.2023
Server
Twin Peaks Restaurants
05.2019 - Current
High School Diploma -
Santa Fe High School