Hailey Turner
Marshville,NC
Summary
Dynamic administrative professional with a proven track record at Union County Solid Waste, excelling in customer service and data management. Recognized for enhancing workflow processes. Adept at problem-solving and maintaining confidentiality, I bring strong organizational skills and a commitment to team collaboration.
Overview
5
5
years of professional experience
Work History
Administrative Professional I
Union County Solid Waste
Wingate, NC
03.2023 - Current
- Managed daily office operations and maintained organized filing systems.
- Collaborated with team members to streamline workflow processes and improve service delivery.
- Trained new employees on office procedures and company policies effectively.
- Performed data entry tasks with accuracy and speed.
- Delivered exceptional customer service through direct communication with drivers
- and team members.
- Maintained databases with accurate records of accounts information.
Customer Service Representative
State Farm
03.2022 - Current
- Greeted customers and managed calls on multiline systems to ensure efficient communication.
- Resolved customer complaints using effective communication and problem-solving skills.
- Answered phone calls in fast-paced environment to address customer inquiries promptly.
- Taking payments and updating customer information
- Setting up financing accounts for customers
- Collaborated with team members to streamline service delivery and improve customer support.
Contact tracer & Case Investigator for COVID
CCNC (hired by Medical Edge)
09.2021 - 03.2022
- Called contacts who had close exposure to COVID to provide guidance and support.
- Calls case patients that have tested positive for COVID
- Made numerous daily calls, demonstrating patience, professionalism, and effective communication with contacts and cases.
- Assisted in providing resources and tips for contacts/cases.
- Updated information for contacts and case patients.
- Entering information from contacts and case patients.
- Utilized personal and state-issued laptops for data entry tasks.
- Operated software systems, including Excel, Word, and Switchvox, for accurate data entry of patient information into COVID systems.
Education
High School Diploma -
Forest Hills High School
Marshville, NC06-2013
Skills
- Customer service excellence
- Data entry and management
- Customer information entry
- Planning and organization
- Computer proficiency
- Inventory management
- Cash handling
- Office cleaning and maintenance
- Team collaboration and problem solving
- Verbal communication skills
- Confidentiality and data organization
- Messaging and speechwriting
- Growth planning and safety oversight
- Dedicated team player
Timeline
Administrative Professional I
Union County Solid Waste
03.2023 - Current
Customer Service Representative
State Farm
03.2022 - Current
Contact tracer & Case Investigator for COVID
CCNC (hired by Medical Edge)
09.2021 - 03.2022
High School Diploma -
Forest Hills High School