Nicole Oliver
1923 Youll St. Niles,OH
Summary
Dedicated and experienced administrative professional with over 20 years of expertise in managing office operations, handling client and customer service, and providing direct support to staff. Skilled in utilizing the Microsoft Office Suite, managing financial accounts, and maintaining accurate records. Highly organized, detail-oriented, and experienced in working with diverse teams, and interfacing with law enforcement and court officials.
Overview
21
21
years of professional experience
Work History
Administrative Professional I
Adult Parole Authority
Youngstown, OH
02.2012 - Current
- Managed day-to-day operational support for a 10-member team efficiently.
- Manage front office operations, including greeting clients, answering phone inquiries, and handling public requests.
- Ensured timely and accurate submission of quarterly financial reports aligned with company standards.
- Mastery in utilizing Microsoft Word, PREP portal, OAKS, Kronos, Adobe Pro/Reader, Onbase and OCSS.
- Maintained accurate records of office inventory and asset lifecycle.
Word Processing Specialist
Lake Erie Correctional Institution
Conneaut, OH
05.2004 - 02.2012
- Maintained electronic records ensuring compliance with policies
- Interact with court officials, law enforcement to manage sensitive matters
- Ensure accurate and timely completion of all administrative duties
- Provided excellent customer service
- Ensure accurate account of work and housing location of inmates
Education
Associate Degree of Applied Business Administration -
Trumbull Business College
Warren, OH09.2000
Certificate - Health Unit Clerk
Trumbull Career and Technical College
Warren, OH09.1993
Diploma -
Warren Harding High School
Warren, OH06.1991
Skills
- Front Office Management
- Client Engagement
- Effective Inventory Control
- Financial Transaction Management
- Credit Card Oversight
- Detail-Oriented Data Management
- Effective Team Communication
- Inventory management
- Problem solving
Timeline
Administrative Professional I
Adult Parole Authority
02.2012 - Current
Word Processing Specialist
Lake Erie Correctional Institution
05.2004 - 02.2012
Associate Degree of Applied Business Administration -
Trumbull Business College
Certificate - Health Unit Clerk
Trumbull Career and Technical College
Diploma -
Warren Harding High School