Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Kyiel Warren

Columbus,OH

Summary

Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

19
19
years of professional experience

Work History

Administrative Professional I

State of Ohio
10.2020 - Current
  • Monitored adherence to state regulations, ensuring timely reporting of any discrepancies or violations.
  • Performed compliance audits, identifying discrepancies and rectifying errors promptly.
  • Created a welcoming environment that promoted open communication and supported individual success within the company culture.
  • Handled sensitive customer data with discretion, maintaining strict adherence to privacy regulations and state guidelines.

Customer Service I

Ohio Department of Job & Family Services
10.2020 - 04.2021
  • Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.


Credit Coordinator

The Viking Group
01.2020 - 04.2020
  • Responsible for Creating Business Accounts for Billing/Shipping Orders
  • Processed Credit References and Lien Waivers
  • Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
  • Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.

Financial Services & Credit

Verizon Wireless
10.2005 - 03.2019
  • Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process for Business and Consumer customers
  • Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
  • Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • Evaluated customers' potential needs to make appropriate recommendations.

Education

Diversified Office Training -

Choffin Career Center
01.1994

Campbell Memorial High School
01.1991

Skills

  • Compliance Monitoring/Document Review
  • Mobile notary services
  • Confidentiality Assurance
  • Calm and Professional Under Pressure
  • Leadership Qualities
  • File Organization
  • Meeting planning
  • Critical Thinking
  • Office Administration
  • Excel Access Outlook Publisher Word
  • Scheduling and calendar management
  • Telephone and email etiquette

Hobbies and Interests

  • Customer Driven
  • Detail oriented
  • Organized
  • Prioritizes work
  • Designing Newsletters
  • Creating Flyers for Business Ads
  • Resume Creation
  • Creating Marketing Materials
  • Logos & Graphics for Businesses
  • Teaching Canvas Art
  • Volunteering for Non Profit Organizations
  • Independent Contractor

Timeline

Customer Service I

Ohio Department of Job & Family Services
10.2020 - 04.2021

Administrative Professional I

State of Ohio
10.2020 - Current

Credit Coordinator

The Viking Group
01.2020 - 04.2020

Financial Services & Credit

Verizon Wireless
10.2005 - 03.2019

Diversified Office Training -

Choffin Career Center

Campbell Memorial High School

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Kyiel Warren