Meagan Vague
Saint Charles,United States
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Sales Associate
Spectrum
09.2023 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
- Activated phones on networks such as [Network], [Network] and [Network].
Sales Associate
Spectrum
10.2022 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Solved customer challenges by offering relevant products and services.
Lead Server
TGI Fridays
10.2020 - 02.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
Hostess
Bemos
10.2019 - 10.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Deli Counter Person
Valentis
04.2019 - 10.2019
- Processed both cash and card purchases and returns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed customer orders and accurately entered into system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Arts - Sales And Marketing
St Charles Community College
City Of Saint Peters, MOHigh School Diploma -
Francis Howell
St Charles 04.2021
Skills
- Relationship Building
- Cool Under Pressure
- Service-Oriented
- Food Safety Standards
- Staff Training
- Point of Sale Systems
- High Energy and Stamina
- Upselling and Cross Selling
- Verbal and Written Communication
- Customer Service and Rapport
- Warm and Friendly
- Team Player
- Multitasking Strengths
- Sales Expertise
- Customer Service
Timeline
Sales Associate
Spectrum
09.2023 - Current
Sales Associate
Spectrum
10.2022 - Current
Lead Server
TGI Fridays
10.2020 - 02.2022
Hostess
Bemos
10.2019 - 10.2020
Deli Counter Person
Valentis
04.2019 - 10.2019
Bachelor of Arts - Sales And Marketing
St Charles Community College
High School Diploma -
Francis Howell
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