Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Valdes

Paris,IL

Summary

Dynamic Customer Service Representative with a proven track record at Ella's Resale Shop, excelling in relationship building and consultative sales. Enhanced customer satisfaction through effective problem-solving and critical thinking. Developed promotional strategies and maintained an organized database, significantly improving service efficiency and team performance.

Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction. I also have a passion for technology. Technology and computers really interest me, and I want to pursue something greater.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ella's Resale Shop
08.2022 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in managing the point-of-sale system, ensuring accurate transactions and inventory management.
  • Provided training and mentorship to new team members, enhancing overall team performance.
  • Developed strategies to improve customer satisfaction and streamline service processes.
  • Created and maintained a detailed database to develop promotional sales.
  • I worked closely with customers, making deals on certain objects.
  • I also helped her keep inventory.

Education

No Degree - Biology

Danville Area Community College
Danville, IL
05-2024

No Degree - Cybersecurity

Southern New Hampshire University
Hooksett, NH
05-2024

High School Diploma -

Chrisman High School
Chrsiman, Illinois
05-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Mathematics
  • Consultative sales
  • Product education
  • Relationship building
  • Customer relations

Timeline

Customer Service Representative

Ella's Resale Shop
08.2022 - Current

No Degree - Biology

Danville Area Community College

No Degree - Cybersecurity

Southern New Hampshire University

High School Diploma -

Chrisman High School
Hailey Valdes