Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Vowell

Berrien Springs,MI

Summary

Dynamic and dedicated professional with extensive experience in customer service at Lydia’s Down Home Cooking. Proven ability to handle high-pressure situations while maintaining exceptional service standards. Skilled in cash handling and team collaboration, consistently enhancing guest satisfaction and operational efficiency. Committed to cleanliness and effective complaint resolution.

Overview

5
5
years of professional experience

Work History

Waitress

Lydia’s Down Home Cooking
07.2023 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted with food and beverage orders, ensuring accuracy and satisfaction.
  • Maintained cleanliness of dining area to enhance guest experience.
  • Supported team members during peak hours to optimize service efficiency.
  • Learned menu items and daily specials to provide informed recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Gas Station Clerk

Pri-Mart Gas Station
10.2020 - 05.2022
  • Processed customer transactions efficiently using point-of-sale system.
  • Maintained cleanliness and organization of store areas to enhance customer experience.
  • Monitored fuel inventory levels, reporting discrepancies as needed for timely restocking.
  • Collaborated with team members to achieve daily operational goals and improve service delivery.
  • Implemented safety protocols to promote a secure environment for customers and staff.
  • Trained new employees on store procedures, enhancing overall team performance and efficiency.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Rang up customers' orders by scanning products and keying prices into register.

Education

High School Diploma -

Berrien Springs Discovery Academy
Berrien Springs, MI
2019

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Cash handling
  • Safe food handling
  • Handling complaints
  • Menu recommendations
  • Supply restocking

Timeline

Waitress

Lydia’s Down Home Cooking
07.2023 - Current

Gas Station Clerk

Pri-Mart Gas Station
10.2020 - 05.2022

High School Diploma -

Berrien Springs Discovery Academy

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