Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Walters

Salem,VA

Summary

Dynamic professional with expertise in testing coordination at Johnson Curran Optometry Centers, excelling in multitasking and problem-solving. Enhanced customer satisfaction by 30% through exceptional service and strategic sales leadership at Buckle. Proven ability to manage front desk operations and train teams, demonstrating reliability and adaptability in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Testing Coordinator/Front Desk Receptionist

Johnson Curran Optometry Centers
Roanoke, VA
08.2024 - Current
  • Operated and maintained testing equipment
  • performed Glaucoma Work-up for doctors, Including
  • ONH/RNFL, Pachymetry, OCT Mac, VF, 30-2, 24-2, 10-2
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Assisted with scheduling appointments, maintaining organized calendar for staff and clients.
  • Handled incoming calls, directing inquiries to appropriate departments promptly.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Sales Leader

Buckle
Roanoke
10.2022 - 07.2024
  • Assisted in developing sales strategies to enhance customer engagement and retention.
  • Trained new associates on sales techniques and operational procedures for improved performance.
  • Developed and maintained positive relationships with customers, fostering loyalty and repeat business.
  • Enhanced customer experience by providing exceptional service and product knowledge.

Education

High School Diploma -

Glenvar High School
Roanoke
05-2021

Skills

  • Multitasking
  • Time management
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Machine operation

Timeline

Testing Coordinator/Front Desk Receptionist

Johnson Curran Optometry Centers
08.2024 - Current

Sales Leader

Buckle
10.2022 - 07.2024

High School Diploma -

Glenvar High School

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Hailey Walters