Hailey Wilkerson
Houston,TX
Summary
Friendly and experienced hospitality professional with a strong background in bartending, serving, and team leadership. Known for creating welcoming guest experiences, staying calm in fast-paced environments, and bringing positive energy to every shift. Skilled in craft beer, cocktails, and smooth front-of-house operations, with a focus on great service, teamwork, and keeping both guests and coworkers happy
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Manager
Hobbit Cafe
2023.06 - 2025.11
- Managed daily operations, ensuring optimal workflow among team members during peak hours.
- Delivered warm, themed hospitality aligned with Hobbit Café’s unique atmosphere, creating memorable guest experiences through attentive service and menu knowledge.
- Guided guests through a diverse menu featuring specialty dishes and craft beverages, offering personalized recommendations based on preferences and dietary needs.
- Developed staff training programs emphasizing hospitality, menu knowledge, and efficient service techniques tailored to the café’s distinctive concept.
Server/Bartneder
Yardhouse
2017.02 - 2023.06
- Crafted cocktails and poured from Yard House’s extensive draft beer selection with accuracy and speed, maintaining consistency across high-volume shifts.
- Delivered knowledgeable recommendations on over 100+ beer offerings, assisting guests in exploring new styles and pairing drinks with menu items.
- Ensured all drinks were prepared according to Yard House specifications, prioritizing quality, presentation, and safety.
- Managed full-service bar operations during peak hours, balancing fast-paced drink production with upbeat guest interaction.
- Maintained a clean, organized, and fully stocked bar by adhering to opening, closing, and side work checklists.
Education
Business Administration
San Jacinto Community College
Houston Tx Skills
- Interpersonal communication
- Team Training
- Team work
- Multitasking
- Disaster recovery
- Fast Paced
Accomplishments
Multiple Promotions at all work places
Head bar trainer at Yardhouse and server trainer at hobbit cafe.
Won first place in “best on tap” at Yard House Friendswood location, taking me to regionals held in Austin Texas, where I went onto third place.
Certification
TABC
Texas Food Handlers
Texas Food Manager Certification
Cicerone level 1 beer server
References
Alexandra Luckey
Hobbit Cafe Gm
(832) 967-8731
Carlie Martelli
Tejas Brewery Manager
(832) 680-8881
Brandon Stover
Yardhouse Manager
(412) 737-6832
Timeline
Server/Manager
Hobbit Cafe
2023.06 - 2025.11
Server/Bartneder
Yardhouse
2017.02 - 2023.06
Business Administration
San Jacinto Community College