Joshua Vance

Server - October 2023 - April 2026

• Delivered exceptional customer service in fast-paced environment.
• Operated point-of-sale system efficiently to process orders accurately.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Maintained cleanliness and organization of dining area for optimal guest experience.
• Assisted in training new servers on menu items and service standards.
• Handled customer inquiries and resolved issues promptly to enhance satisfaction.
• Recommended menu items based on customer preferences, increasing sales opportunities.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Vast knowledge and experience with serving/selling alcoholic beverages

Manager - January 2024 - April 2024

• Supervised daily server operations to ensure timely service and customer satisfaction.
• Trained and mentored new staff on service standards and menu knowledge.
• Resolved customer complaints promptly to enhance dining experience and retention.
• Analyzed service workflows to identify bottlenecks and improve efficiency.
• Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.

• Assisted customers in understanding and selecting appropriate mobile devices, plans, and accessories based on their individual needs and preferences.
• Conducted in-depth product demonstrations, explaining features, benefits, and technical specifications to customers.
• Troubleshot and resolved customer inquiries, complaints, and technical issues related to mobile devices, service plans, and network connectivity.
• Educated customers on the use of mobile applications, settings, and data management techniques.
• Consistently met and exceeded sales targets, recognized as a top-performing team member with a track record of customer satisfaction and positive feedback.

Achievements -

-Sold record BTS and Phone POS sales on multiple timelines

-Averaged 10+ customers per day, new lines/phones sold

• Ensured a high level of customer satisfaction by delivering exceptional service and attentiveness to customer needs.
• Took customer orders, accurately entered them into the POS system, and promptly communicated them to the kitchen staff.
• Assisted with food preparation, ensuring adherence to portion sizes, presentation standards, and quality control measures.
• Provided recommendations on menu items and accommodated special requests and dietary restrictions, demonstrating a strong understanding of the menu.
• Maintained cleanliness and organization in the dining area, including regular table checks and prompt resolution of any customer concerns or issues.

• Welcomed and greeted customers in a friendly and professional manner, ensuring a positive dining experience.
• Provided attentive and prompt service, taking and accurately relaying orders to the kitchen staff, and ensuring timely delivery of food and beverages.
• Demonstrated excellent knowledge of menu items, ingredients, and preparation methods, effectively making recommendations to customers based on their preferences and dietary restrictions.
• Maintained a clean and organized work area, promptly clearing tables, and resetting them for subsequent customers.
• Collaborated with team members to ensure smooth operations during peak hours, contributing to increased customer satisfaction and repeat business.

• Assisted customers in finding and purchasing electronic products, offering detailed knowledge of various brands, models, and features.
• Provided outstanding customer service by actively listening to customer needs, addressing inquiries, and resolving issues promptly and courteously.
• Conducted product demonstrations to showcase the functionality and features of electronic devices, effectively promoting sales and enhancing customer understanding.
• Maintained a clean, organized, and visually appealing department, ensuring that products were correctly labeled and properly stocked.
• Utilized point-of-sale systems to accurately process transactions, handle cash, and maintain a balanced cash drawer.
• Collaborated with team members to receive and unpack merchandise shipments, verify inventory, and restock shelves as needed.
• Stayed updated with the latest industry trends and product knowledge through continuous learning and training sessions.
• Assisted in inventory management by conducting regular stock checks and reporting discrepancies to supervisors.