Hailey Withrow
Edgewood,WA
Summary
I'm an experienced Shift Manager that is highly knowledgeable in customer service, money handling, and food quality/safety procedures. I'm successful in using independent decision making skills and judgement to positively impact customers experience as well as company success.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
10.2021 - Current
- I handle customer issues effectively, demonstrating strong problem-solving skills while upholding company values.
- I consistently exhibited a calm demeanor during periods of high volume or unusual events to keep our store operating smoothly and to set a positive example for the shift team.
- I have trained new employees to maximize team performance.
- I improve the overall team performance by effectively delegating tasks and providing clear instructions.
- I provide a positive work environment through having open communication and giving constructive feedback to employees.
- I enhance the customer satisfaction by providing timely and efficient food service in a fast-paced environment.
- I promote a safe working environment by adhering to the sanitation guidelines and food safety standards.
Education
High School Diploma -
Puyallup High School
Puyallup, WA06.2023
Skills
- Decision making
- Problem solving
- Time management
- Fast learner
- Reliable
- Quality assurance
- Safety compliance
- Accurate money handling
- Customer service focus
- Opening and closing procedures
- Handling customer complaints
Timeline
Shift Manager
McDonald's
10.2021 - Current
High School Diploma -
Puyallup High School
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