Hailey Woods
Newark,CA
Summary
I have experience in customer facing services. I am an expert at de-escalation and peaceful resolutions. I am currently attending ASU, and persuing a degree in Criminology and Criminal Justice.
I have previously been in the SSV position, so I have retained my familiarity with many tasks, especially the pull-to-thaw and the inventory counts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2022 - Current
- Skilled in customer communication
- Familiar with supervisor responsibilities
- Comfortable in a busy, fast-paced environment
Hostess
Lazy Dog Restaurant & Bar
09.2020 - 02.2021
- Took reservations and to-go orders by phone, and answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
- Maintained accurate waitlist quotes while efficiently directing the seating of guest parties
- Made calls to confirm that the guests would show up for their scheduled appointment.
- Did a variety of cleaning and odd jobs around the restaurant
- Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner.
- Learned how to use a computer system and an open table program.
Babysitter
05.2019 - 08.2020
- Directed children away from dangers and led indoor and outdoor activities.
- Helped children with homework assignments and special projects in a variety of subjects in order to help them succeed academically.
- Used developmentally appropriate discipline to enforce rules and manage behavior.
- Was in charge of the children's chores, as well as teaching them life skills and encouraging initiative.
- Simultaneously provided excellent care to 4+ children ranging in age from 2 to 10.
- Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading.
- Maintained control in stress-inducing situations.
Data Entry
Serene Vibrance
01.2018 - 04.2018
- Enter client information into spreadsheets and the company database so that leaders can quickly access vital client information.
- Double-checked database entries to make sure they were compliant with regulations.
- Looked through source documents to find information for each data entry field.
Education
High school or equivalent - undefined
Mountain House HS
Tracy, CA06.2020
Skills
- Food Safety
- Babysitting
- Restaurant Experience
- English
- Host/Hostess
Certification
- Food Handler
- September 2020 to September 2023
- ServSafe California Food Handler
- Food Handler Certification
Additional Information
My main objective is to gain life skills and experience that will help me later in life, work related or not.
Timeline
Barista
Starbucks
09.2022 - Current
Hostess
Lazy Dog Restaurant & Bar
09.2020 - 02.2021
Babysitter
05.2019 - 08.2020
Data Entry
Serene Vibrance
01.2018 - 04.2018
High school or equivalent - undefined
Mountain House HS