Hailey Wright

• Worked independently in a fast pace environment .

• Trained new servers, sharing best practices for customer service.
• Prepared and restocked service stations to ensure readiness for shifts.
• Performed opening and closing duties such as counting money in register drawers or restocking supplies.
• Resolved customer complaints in a professional manner while adhering to company policies and procedures.
• Maintained high standards of cleanliness in serving areas, ensuring compliance with health regulations.

• Coordinated shift responsibilities to optimize staff productivity and ensure smooth operations.
• Trained new team members on customer service protocols and operational procedures.
• Monitored inventory levels.
• Maintained cleanliness and organization in all areas of the cinema to enhance customer experience.