Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Metro Supply Chain Group
Groveport
08.2023 - 04.2026
Responded to customer inquiries through phone and email channels.
Resolved product issues by coordinating with warehouse and logistics teams.
Assisted customers with order tracking and delivery updates.
Maintained accurate records of customer interactions in CRM system.
Provided product information and recommendations to enhance customer experience.
Conducted follow-ups on unresolved issues to ensure customer satisfaction.
Answered customer inquiries and provided accurate information regarding products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dispatcher
Life Time Products, Freeport Center
Columbus
03.2023 - 07.2023
Coordinated daily dispatch operations for efficient product delivery to customers.
Monitored inventory levels to ensure availability of shipping materials and resources.
Communicated with drivers to provide routing instructions and schedule updates.
Managed shipping documentation and ensured compliance with company policies.
Collaborated with production teams to align dispatch schedules with manufacturing output.
Resolved customer inquiries regarding delivery status and logistics issues promptly.