Hailey Zambrana
Central,SC
Summary
I am energetic with a positive attitude and a commitment to excellence, eager to contribute to a dynamic work environment. I'm dedicated and adaptable to any work environment and will excel in any position that will benefit my team. I have significant experience in customer service and a passion for learning, always aiming to leave a lasting impression on customers and encourage them to remember the company through a friendly memory.
Overview
5
5
years of professional experience
Work History
Barista
Jitters Brewing Company
Central, South Carolina
09.2024 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Monitored inventory levels of supplies and restocked when necessary.
Server
Game Time
Miami, FL
05.2023 - 08.2024
- Worked as a server during the summer of 2023 and summer of 2024
- Managed a high-volume restaurant ensuring exceptional customer service
- Handled cash and credit card transactions accurately and efficiently
- Collaborated with kitchen staff to ensure timely and accurate order delivery
- Resolved customer complaints and concerns in a professional and timely manner
- Trained and supervised new waitstaff on menu items, proper serving techniques, and customer relations
- Utilized POS system to input orders and track inventory levels
- Assisted management in coordinating tours and events for customers
Booking Agent and Animal Care
Zoological Wildlife Foundation
Miami, FL
06.2022 - 12.2023
- Managed bookings and schedules for all customers
- Handled all communication and correspondence with clients
- Developed marketing strategies to increase bookings and visibility
- Worked with professionals in animal care and maintenance.
- Cleaned animal cages
Internship
The Pet Stop Clinic
Miami, FL
08.2020 - 08.2022
- Worked in customer service, assisting management in answering phone calls and handling paperwork pertaining to animal vaccinations
- Assisted customers in selecting the proper care for their animal based on teachings of my superiors
- Worked along technicians in caring and handling dogs and cats.
Education
ANTHROPOLOGY AND CRIMINAL JUSTICE -
Clemson
Clemson, SC08.2024
Skills
- Personable
- Adaptability
- Critical thinking
- Creativity
- Motivation
- Customer service
Timeline
Barista
Jitters Brewing Company
09.2024 - Current
Server
Game Time
05.2023 - 08.2024
Booking Agent and Animal Care
Zoological Wildlife Foundation
06.2022 - 12.2023
Internship
The Pet Stop Clinic
08.2020 - 08.2022
ANTHROPOLOGY AND CRIMINAL JUSTICE -
Clemson
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