Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Olson

Plymouth,MN

Summary

Special Education Paraprofessional knowledgeable in lesson planning and individualized learning strategies. Looking to bring further success to a school district through behavior management and student engagement. I have worked with Special Education students ever since I was in elementary school. My mother was a special ED paraprofessional all throughout my childhood and I would go to her school after I was done with school to work with her kids and help her out, I absolute love it. I have a special place for this partially group in my heart. Everyone always has told me I was made for this job.

Overview

5
5
years of professional experience

Work History

Barista

Caribou Coffee
03.2018 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Front Desk Receptionist

Renisance Hotel
04.2022 - 02.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

Hopkins High School
Minnetonka, MN
06.2020

Skills

  • Conflict Management
  • Impression Taking
  • Listening Skills
  • Personable
  • Great problem solving
  • High patience
  • Team Collaboration

Timeline

Front Desk Receptionist

Renisance Hotel
04.2022 - 02.2023

Barista

Caribou Coffee
03.2018 - Current

High School Diploma -

Hopkins High School

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Emma Olson