Jade Hood
Leesburg,GA
Summary
Talented team leader skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Hardworking and passionate with strong organizational skills. Ready to help achieve company goals.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
01.2022 - Current
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Assisted guests with selections by offering expert menu knowledge
- Maintained ideal presentation standards with customers, keeping appearance clean and using professional language
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Satisfied customers consistently, quickly meeting needs with knowledgeable service
- Took customer orders and conveyed them to other employees for preparation
- Received and processed customer payments
- Cleaned and sanitized work areas, utensils, and equipment
General Merchandise Lead
Books-A-Million
10.2020 - 12.2021
- Assisted customers after sales to personally address problems and provide additional support
- Assisted customers with sales and service needs
- Completed all tasks promptly and with minimal oversight
- Worked with customers to explain product features, prices, and credit terms
- Kept impeccable records highlighting leads, sales activities, and revenue numbers
- Vetted new customers thoroughly, conducting in-depth research to understand needs and financial considerations
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Managed retail stock levels with expert handling of back-end inventory, keeping optimal levels to meet expected customer needs
Sales Associate
Lane Bryant
07.2020 - 08.2020
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
- Boosted sales consistently, building attractive displays and effectively merchandising products
- Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities
- Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers
- Improved sales process by delivering feedback to management
- Highlighted products with creative and engaging merchandise displays
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Satisfied customers through efficient payment processing and delivery coordination
Barista
BobWhite Coffee Company
05.2018 - 07.2020
- Minimized drawer errors by accurately documenting orders and processing payments
- Complemented beverage items with delicious foods such as muffins and bagels
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Assisted guests with selections by offering expert menu knowledge
- Maintained ideal presentation standards with customers, keeping appearance clean and using professional language
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Satisfied customers consistently, quickly meeting needs with knowledgeable service
- Took customer orders and conveyed them to other employees for preparation
- Received and processed customer payments
- Cleaned and sanitized work areas, utensils, and equipment
Education
High school or equivalent -
Lee County School
Leesburg, GA05.2021
Skills
- Account management
- Product promotion
- Analytical thinking
- Written communication
- Coordination
- Time management
- Task prioritization
- Professionalism and courtesy
- Exceptional customer service
- Cash handling and management
- Merchandising
- Conflict management
Timeline
Barista
Starbucks
01.2022 - Current
General Merchandise Lead
Books-A-Million
10.2020 - 12.2021
Sales Associate
Lane Bryant
07.2020 - 08.2020
Barista
BobWhite Coffee Company
05.2018 - 07.2020
High school or equivalent -
Lee County School