Shelby Nealy
Graham,NC
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Chapel Hill, NC
08.2024 - Current
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Utilized POS system to receive and process customer payments.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Input orders into point of sale system and handled customer payments.
- Created complex, hand-crafted beverages based upon customer preferences.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
Shift Lead
Biggby Coffee
Burlington, NC
08.2023 - 10.2024
- Monitored and maintained equipment to ensure operational efficiency.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Responded to customer inquiries and complaints in a professional manner.
- Maintained positive working relationship with fellow staff and management.
Sales Associate
Sherwin-Williams Paint Store
Chapel Hill, NC
01.2024 - 09.2024
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted product demonstrations to highlight features and benefits.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Helped customers find specific products, answered questions, and offered product advice.
Barista
STARBUCKS COFFEE COMPANY
Baton Rouge, LA
10.2021 - 11.2022
- Created complex, hand-crafted beverages based upon customer preferences.
- Described menu items to customers and suggested appealing products.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Stocked shelves with ingredients needed to make coffee drinks.
Sales Manager
Texas Book Company
Baton Rouge, LA
07.2018 - 02.2021
- Managed inventory by ordering, receiving, and organizing merchandise.
- Ensured efficient inventory management through ordering, receiving, and stocking merchandise.
- Oversaw financial handling of registers and safe.
- Executed cash management duties for registers and safe.
- Recruited, onboarded, and developed sales staff to drive team success and meet company goals.
Barista
STARBUCKS COFFEE COMPANY
Baton Rouge, LA
11.2018 - 12.2019
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Utilized POS system to receive and process customer payments.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Created complex, hand-crafted beverages based upon customer preferences.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested appealing products.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
Some College (No Degree) - Criminal Justice
Baton Rouge Community College
Baton Rouge, LASkills
- Key account development
- Territory sales management
- Performance coaching
- Staff management
- Positive and upbeat
- Goal setting
- Account management
- Contact follow-up
- Continuous improvements
- Excellent communication skills
- Verbal and written communication
- Training and development
Timeline
Barista
STARBUCKS COFFEE COMPANY
08.2024 - Current
Sales Associate
Sherwin-Williams Paint Store
01.2024 - 09.2024
Shift Lead
Biggby Coffee
08.2023 - 10.2024
Barista
STARBUCKS COFFEE COMPANY
10.2021 - 11.2022
Barista
STARBUCKS COFFEE COMPANY
11.2018 - 12.2019
Sales Manager
Texas Book Company
07.2018 - 02.2021
Some College (No Degree) - Criminal Justice
Baton Rouge Community College
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