Hailey Zehr
Cosmologist
La Fargeville,NY
Summary
As a licensed cosmetologist at Cost Cutters, I excelled in elevating client satisfaction through expert hair care and styling, alongside impeccable sanitation practices. My friendly communication and professionalism fostered strong client relationships, significantly boosting repeat business. Demonstrated leadership as a Key Holder at LaFargeville Market, enhancing store operations and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cosmetologist
Cost Cutters
01.2024 - 12.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Key Holder
LaFargeville Market
10.2020 - 12.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
Cosmetology License - Cosmetology
BOCES
Watertown, NY10-2023
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Professionalism and ethics
- Sanitation practices
- Hairstyling
- Hair conditioning and styling
Certification
- Cosmetology License - New York Board of Cosmetology.
Timeline
Cosmetologist
Cost Cutters
01.2024 - 12.2024
Key Holder
LaFargeville Market
10.2020 - 12.2023
Cosmetology License - Cosmetology
BOCES
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