Hailey Ann Branham
Reeds Spring,MO
Summary
Seeking a challenging and rewarding position within the Timeshare industry.
Overview
7
7
years of professional experience
Work History
Sales Gallery Manager
Hyatt Vacation Club
Branson, MO
05.2021 - Current
- I was assistant manager before company change.
- Monitor team members, scheduling, staffing logs, deposit audits and necessary reporting functions.
- Manage the lead, guest ambassador 1 and guest ambassador 2.
- Be responsible analytics of operational information and decisions based on needs and budget concerns.
- Develop personal growth opportunities for team members.
- Possess high attention to detail while maintaining standards of quality control, cleanliness, functionality, and efficiencies.
- Handle spiff budgets and invoices as needed.
- Training team members as needed.
- Establish a safe, secure and guest forward work environment.
- Accomplish staff results by communicating job expectations, planning, monitoring, appraising job results while coaching and disciplining team members
- Processing Contracts though VLO Closing & dealing with Closing and QA
- Marketing Customers and understanding qualifications for each guest
Guest Ambassdor 2
Welk Resorts
Branson, MO
05.2019 - 07.2020
- Handle guest challenges and communication (NAA.NQ's/overlow etc.)
- Balance deposits and safe guard cash
- Greet guest in a courteous and professional manner
- Gifting guests
- Communicate needs to operations
Host
Olive Garden
Branson, Missouri
11.2017 - 06.2018
- Greet Customer as they arrive.
- Helping guests with reservations and guiding them to table.
- Giving guests estimate wait time.
- Providing guests with menus.
- Answering guest questions and answering phones.
Education
High School Diploma -
Reeds Spring High School
Reeds Spring, MO05.2019
Skills
- Sales Tracking
- Budgeting
- Staff Training and Development
- Interdepartmental Collaboration (sales center & operations)
- Verbal and Written Communication
- Salesforce Software
- Customer Service
- Decision Making
- Problem-Solving
- Customer Complaint Resolution
- Shipping and Receiving Oversight (ups for contracts)
- Problem Solving
- Time Management
- Excellent Communication Skills
- Marketing Intelligence
- Contracts Experience
Additional Information
Experience with programs and software's:
- Sales Force
- TSW
- Sams live
- Excel
- Word
- Concor
- Workday
- Experian
- Tableau
- Bank of America software
- Google Sheets
- Workflow
- Concord
- Equifax
Timeline
Sales Gallery Manager
Hyatt Vacation Club
05.2021 - Current
Guest Ambassdor 2
Welk Resorts
05.2019 - 07.2020
Host
Olive Garden
11.2017 - 06.2018
High School Diploma -
Reeds Spring High School