Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Hailey Ann Branham

Reeds Spring,MO

Summary

Seeking a challenging and rewarding position within the Timeshare industry.

Overview

7
7
years of professional experience

Work History

Sales Gallery Manager

Hyatt Vacation Club
Branson, MO
05.2021 - Current
  • I was assistant manager before company change.
  • Monitor team members, scheduling, staffing logs, deposit audits and necessary reporting functions.
  • Manage the lead, guest ambassador 1 and guest ambassador 2.
  • Be responsible analytics of operational information and decisions based on needs and budget concerns.
  • Develop personal growth opportunities for team members.
  • Possess high attention to detail while maintaining standards of quality control, cleanliness, functionality, and efficiencies.
  • Handle spiff budgets and invoices as needed.
  • Training team members as needed.
  • Establish a safe, secure and guest forward work environment.
  • Accomplish staff results by communicating job expectations, planning, monitoring, appraising job results while coaching and disciplining team members
  • Processing Contracts though VLO Closing & dealing with Closing and QA
  • Marketing Customers and understanding qualifications for each guest

Guest Ambassdor 2

Welk Resorts
Branson, MO
05.2019 - 07.2020
  • Handle guest challenges and communication (NAA.NQ's/overlow etc.)
  • Balance deposits and safe guard cash
  • Greet guest in a courteous and professional manner
  • Gifting guests
  • Communicate needs to operations

Host

Olive Garden
Branson, Missouri
11.2017 - 06.2018
  • Greet Customer as they arrive.
  • Helping guests with reservations and guiding them to table.
  • Giving guests estimate wait time.
  • Providing guests with menus.
  • Answering guest questions and answering phones.

Education

High School Diploma -

Reeds Spring High School
Reeds Spring, MO
05.2019

Skills

  • Sales Tracking
  • Budgeting
  • Staff Training and Development
  • Interdepartmental Collaboration (sales center & operations)
  • Verbal and Written Communication
  • Salesforce Software
  • Customer Service
  • Decision Making
  • Problem-Solving
  • Customer Complaint Resolution
  • Shipping and Receiving Oversight (ups for contracts)
  • Problem Solving
  • Time Management
  • Excellent Communication Skills
  • Marketing Intelligence
  • Contracts Experience

Additional Information

Experience with programs and software's:

  • Sales Force
  • TSW
  • Sams live
  • Excel
  • Word
  • Concor
  • Workday
  • Experian
  • Tableau
  • Bank of America software
  • Google Sheets
  • Workflow
  • Concord
  • Equifax

Timeline

Sales Gallery Manager

Hyatt Vacation Club
05.2021 - Current

Guest Ambassdor 2

Welk Resorts
05.2019 - 07.2020

Host

Olive Garden
11.2017 - 06.2018

High School Diploma -

Reeds Spring High School

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Hailey Ann Branham