Summary
Overview
Work History
Education
Skills
Applications Familiar With
Languages
Certification
Timeline
Generic

Haileyesus Ayalew

Stone Mountain,GA

Summary

Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Adaptable Manager offers 4 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

gold a star trucking LLC
Stone Mountain, GA
08.2021 - 04.2023
  • Booking frieght loads for trucks, Receiving emergency and non-emergency calls and record significant information, Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
  • Entered time and attendance logs in preparation for payroll.
  • responsible for the onboarding process of new employees
  • performance management
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Help Desk Analyst (Contractor)

Cox Enterprises
Atlanta, Georgia
02.2021 - 04.2022
  • CAI(AS400)-first level support, troubleshooting support, F5 note and probelm file support, Ensure all other issues not handled by CSC are routed to the appropriate queue, and prioritized correctly if Sale Day is noted
  • SALESFORCE troubleshooting and configuration, login credentials reset and assistance, maintaining data quality, adding fields, and running backups, CEI/CAI/CMG/CCI: Service Now Assist Requesters with either being able to create the service ticket on their own, or by creating tickets on their behalf if we can do so for the requester
  • PowerShell Created a tool to allow CSC Analysts to see the Account Status, Password Status, and relevant Time Stamps such as Last Password Change Date
  • CEI/CAI/CMG: Credential Support Active Directory: Support for Account Unlocks, Password Resets upon verification, or updating Distribution Groups as requested
  • Employee ID: Password Resets upon verification, and Unlocks
  • Assisting with CCI Employee ID Password Resets
  • CEI/CAI/CMG Application Support Troubleshooting all Application issues that arise
  • Installation, Reinstallation, and Repairs Create Request Tickets for License Required Software
  • CMG: Application SupportNewsCycle Troubleshooting and Account Support DTI Session Support VPN Assisting in troubleshooting all basic VPN issues for requesters, and routing as needed after all steps are taken
  • Ensuring that Pulse Secure is installed, and correctly configured
  • Bitlocker Providing Bitlocker Recovery keys upon request for Employees
  • CAI: Login Credential support Dealer Site Login Assistance RSA Distribution, and troubleshooting

lead front drive supervisor

AAA Parking
Atlanta, GA
08.2018 - 05.2020
  • Provided customer service and was responsible in training new team members, communicate organizational needs, oversee employees' performance, provide guidance, support and identify development needs, Managed the work of midday shift valet attendants

Education

Certificate - Google Cyber Security

Coursera
Online
12-2023

Associate in Engineering Technology - Computer Engineering

Piedmont College
Clarkston, GA
04-2020

High School Diploma -

Stone Mountain High School
Stone Mountain, GA
04-2019

Skills

  • Customer service
  • Communication skills
  • Bilingual
  • SQL
  • HTML
  • cyber security
  • Adobe Premiere Pro
  • Financial Management
  • Performance Management

Applications Familiar With

  • Cisco VPN
  • Checkpoint VPN
  • Windows Terminal Server
  • Windows VPN
  • Pulse Secure
  • Bomgar
  • Desktop Authority
  • Desktop Director
  • Proxy Master
  • VNC
  • Windows Remote Assistance
  • Active Directory Management
  • BlackBerry Enterprise Server (BES)
  • Citrix/XenApp Management Console
  • Citrix Director

Languages

  • English
  • Amharic

Certification

  • google cyber security certificate
  • SQL certificate
  • HTML coding certificate

Timeline

Manager

gold a star trucking LLC
08.2021 - 04.2023

Help Desk Analyst (Contractor)

Cox Enterprises
02.2021 - 04.2022

lead front drive supervisor

AAA Parking
08.2018 - 05.2020

Certificate - Google Cyber Security

Coursera

Associate in Engineering Technology - Computer Engineering

Piedmont College

High School Diploma -

Stone Mountain High School

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Haileyesus Ayalew