Hailey Flora Cannabis East Miller Lansing
Lansing,MI
Summary
Additional Information Skills Enthusiastic individual with five years of experience in childcare and 4 years experience in customer service, seeking a position to utilize skills of self-motivation, easily adaptable, being teachable, and experience in conflict resolution. Easily adaptable Teachable spirit
Overview
10
10
years of professional experience
1
1
Certification
Work History
E-Commerce Manager
Flora
03.2023 - 08.2023
- I was hired on as a budtender and got promoted twice. While in each Position i worked on our website, ordering system, loyalty program, and helping coworkers with discounts at checkout.
- Started as Budtender -
- Educated customers and patients on products, methods of consumption and safety.
- Developed strong customer service skills by efficiently assisting customers with product selection and providing knowledgeable advice about cannabis products.
- Verified proper paperwork, documentation and ID to comply with regulations.
- Displayed excellent problem solving skills when dealing with customer complaints or inquiries in a professional manner.
- Demonstrated ability to accurately handle cash, credit card and check transactions while maintaining proper security procedures.
- Shift Lead -
- Trained new employees in job duties, safety procedures, and company policies.
- Provided excellent customer service and developed strong relationships with customers.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Worked cooperatively with teams to accomplish business goals and objectives.
- E commerce Manager -
- Managed the development of online product catalogs, ensuring accuracy and consistency across all platforms.
- Developed a comprehensive digital marketing strategy to reach new customers and increase brand awareness.
- Developed strategies to increase online presence in emerging media.
- Researched different vendors for product purchasing opportunities and price comparisons.
- Mentored and trained new employees on company policies and procedures.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
Breakout Escape Rooms
05.2021 - 01.2023
- Create a fun environment and guest experience as a In-Character Host and Entertainer
- Watch games, supply clues and Reset rooms, Host a wrap up game experience
- Answering customer questions and complaints
- Providing direction and feedback to workers
- Scheduling employee shifts and duties
- Training and coaching new employees
- Inspecting equipment and detecting any defects
- Checking cash drawers and safes
- Covering for employee absences
- Resolving problems that occur during their shift
Swim Instructor
Goldfish Swim School
12.2019 - 02.2020
- Being a swim instructor, you are in charge of 1-4 kids ranging between 4 months to 12 years
- I teach all levels and swim force, training older kids to prepare for swimming in high, club, and our swim meets held at Goldfish Swim School
- In March of this year I was employee of the month, as well as having a star student
- There are four students chosen every month that have shown excellent swim skills
- Being in the water and in charge of up to 4 kids, I am also lifeguard certified through Ellis & Associates.
Childcare
01.2015 - Current
- Taking care of children and pets
- Remove hazards, develop appropriate boundaries and rules to create a safe environment for children
- Communicate with parents or guardians of children about daily activities, behaviors and related issues
- Languages Support children's emotional and social development, encouraging understanding of others and positive self-concepts Spanish Correct unhealthy behaviors in children, recommend or initiate other measures to moderate behavior, such as caring for own clothing and picking up toys and books
- Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self- confidence, and responsibility
- Shift lead game master
Balloon Artist and Deliver
05.2018 - 07.2020
- Review art materials, copy materials, and proofs of printed copy developed by staff members Review illustrative material to determine if it conforms to standards and specification Present final layouts to clients for approval
- Ensuring that the customers' needs and desires for their design were always the number one priority
Education
High School Diploma -
Holt High School
Holt, MISkills
- Critical Thinking
- Customer Order Management
- Closing Procedures
- Employee Engagement
- Inventory Tracking
- Social Commerce
- Digital Sales
Certification
Shift management (Less than 1 year)
Time management
E-Commerce
Leadership
Certifications and Licenses
Lifeguarding/First Aid/CPR/AED
January 2020 to January 2021
Timeline
E-Commerce Manager
Flora
03.2023 - 08.2023
Breakout Escape Rooms
05.2021 - 01.2023
Swim Instructor
Goldfish Swim School
12.2019 - 02.2020
Balloon Artist and Deliver
05.2018 - 07.2020
Childcare
01.2015 - Current
High School Diploma -
Holt High School
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