Hailey McKeever
Southampton,PA
Summary
Motivated individual, eager to gain more experience while staying focused and helping by using skills I’ve developed during past jobs/responsibilities, such as communication and leadership. Hardworking and outgoing team member poised to make a positive impact in my work environment.
Overview
8
8
years of professional experience
Work History
Manager of Branch Operations
365 Health Services, LLC
07.2023 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed weekly compliance checks.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Resolved various issues impacting sales management and business operations.
Camp Counselor
Philadelphia Cricket Club
06.2020 - 09.2020
- Design and implement weekly schedules, activities, and programming for camp groups
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Established and built relationships with campers to ease fears in new environment
Computer Software Trainer
Taire Hair Salon
06.2019 - 08.2019
- Conducted specialized training sessions on tools and software programs
- Evaluated and reported on training program effectiveness with pre-and post-tests, surveys and assessment tools
- Wrote user software manuals to foster detailed understanding of product
- Provided help desk support by responding to user training requests and training questions
Front Desk Officer
Taire Hair Salon
02.2016 - 06.2019
- Handled payment processing, oversaw cash and credit card payment transactions
- Supervised front desk operations, enabling guests to receive superior customer service
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
- Continuously classified and filed records to keep the computer system efficient and all information organized
Education
Bachelor of Science - Business Management, Human Resources
West Chester University of Pennsylvania
West Chester, PA05.2023
Skills
- Detail oriented
- Adaptability and Flexibility
- Excellent customer service
- Time management
Timeline
Manager of Branch Operations
365 Health Services, LLC
07.2023 - Current
Camp Counselor
Philadelphia Cricket Club
06.2020 - 09.2020
Computer Software Trainer
Taire Hair Salon
06.2019 - 08.2019
Front Desk Officer
Taire Hair Salon
02.2016 - 06.2019
Bachelor of Science - Business Management, Human Resources
West Chester University of Pennsylvania