Hailey Sexton
Centennial,CO
Summary
Dedicated customer and patient services professional with hands-on experience in assisted living and healthcare environments. Skilled at building rapport with residents and patients, managing schedules, coordinating activities, and ensuring compliance with medication protocols. Proficient in Microsoft Office and office management software, with exceptional multitasking, organizational, and communication abilities. Committed to delivering compassionate care and fostering positive experiences for clients and their families.
Overview
4
4
years of professional experience
Work History
Activities Director & Caregiver
Lighthouse Assisted Living
01.2024 - Current
- Plan and facilitate daily recreational and therapeutic activities for 30+ residents, boosting engagement and social interaction
- Administer medications per care plans, accurately documenting dosage and timing to ensure resident safety
- Assist residents with morning routines, personal hygiene, and mobility, promoting independence and dignity
- Coordinate off-site outings and special events, handling transportation logistics and family communications
- Prepare and serve nutritious meals, accommodating dietary restrictions and resident preferences
- Utilize Microsoft Office and scheduling software to maintain activity calendars, resident records, and staffing schedules
Environmental Services Technician
Intermountain Health Lutheran Hospital
09.2023 - 01.2024
- Sanitized patient rooms, treatment areas, and common spaces to meet hospital infection control standards
- Collaborated with nursing and housekeeping teams to prioritize room turnovers and support patient comfort
- Monitored supply levels and reported maintenance issues to ensure uninterrupted operations
Residential House Cleaner
Clean Queens
12.2022 - 09.2023
- Delivered customized deep-clean and maintenance cleaning services for private residences
- Communicated directly with clients to tailor services, building trust and ensuring satisfaction
- Managed scheduling, supplies inventory, and quality checks to uphold high service standards
Hostess / Server / Line Cook
Applebee's
03.2021 - 12.2022
- Greeted and seated guests, managed waitlists, and maintained dining room flow during peak hours
- Assisted servers with order delivery and table maintenance to enhance guest experience
- Prepared menu items to recipe specifications, maintaining food safety and presentation standards
- Trained new front-of-house staff on customer service protocols and point-of-sale operations
Front Desk Agent
Denver West Marriott
05.2022 - 11.2022
- Welcomed guests, handled check-in/check-out, and resolved inquiries to ensure a seamless stay
- Operated a multi-line phone system, routing calls, taking messages, and coordinating wake-up calls
- Maintained guest profiles in the property management system, processed payments, and managed billing inquiries
- Supported administrative tasks including filing, report generation, and interdepartmental communication
Education
High School Diploma -
Arvada West High School
Arvada, CO05.2021
Skills
- Customer & Patient Relations
- Clinical Support
- Office Administration
- Communication
- Operational Efficiency
- Soft Skills
- Resident engagement
- Visitor management
- Front-desk support
- Medication distribution
- Patient comfort & mobility assistance
- Microsoft Office Suite
- Scheduling software
- Data entry
- Records management
- Multi-line phone systems
- Call routing
- Written correspondence
- Calendar coordination
- Appointment scheduling
- Office organization
- Time management
- Attention to detail
- Discretion/confidentiality
- Professional demeanor
- Teamwork
Timeline
Activities Director & Caregiver
Lighthouse Assisted Living
01.2024 - Current
Environmental Services Technician
Intermountain Health Lutheran Hospital
09.2023 - 01.2024
Residential House Cleaner
Clean Queens
12.2022 - 09.2023
Front Desk Agent
Denver West Marriott
05.2022 - 11.2022
Hostess / Server / Line Cook
Applebee's
03.2021 - 12.2022
High School Diploma -
Arvada West High School
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