Hailie Behan
Ludlow,Massachusetts
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
New England Retina Consultants
10.2023 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed numerous testing, such as IVFA and OCT, to image and document the conditions that involve the many structures in the eye and the eye’s surrounding tissues.
Lifeguard
DCR of Massachusetts
06.2023 - 09.2024
- Warned swimmers of improper activities or danger and enforced water safety policies
- Administered first aid in the event of injury, rescued swimmers in distress or danger of drowning, and administered CPR and/or artificial respiration, if necessary
- Provided friendly customer service to guests and addressed concerns.
Medical Office Manager
Orlen Eye Care
03.2021 - 08.2022
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Organized and created different documents required for the office
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Fast Food Crew Member
McDonald's
05.2019 - 03.2020
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards..
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
Camp Counselor
Town of Ludlow
06.2017 - 08.2019
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with children of varying age, interest, skill, and developmental levels.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Education
High School Diploma -
Ludlow High School
Ludlow, Massachusetts05.2019
Skills
- Diagnostic testing
- Patient care
- Fundus photography proficiency
- Supplies inventory
- Corneal topography analysis
- Active listening
Certification
- CPR
- First Aid
Timeline
Ophthalmic Technician
New England Retina Consultants
10.2023 - Current
Lifeguard
DCR of Massachusetts
06.2023 - 09.2024
Medical Office Manager
Orlen Eye Care
03.2021 - 08.2022
Fast Food Crew Member
McDonald's
05.2019 - 03.2020
Camp Counselor
Town of Ludlow
06.2017 - 08.2019
High School Diploma -
Ludlow High School
- CPR
- First Aid
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