Hailie Kenny

Work History

Bartender

Xanterra Parks & Resorts

Grand Canyon, Arizona

12.2024 - Current

Prepared and served beverages according to established recipes and standards.
Maintained cleanliness and organization of bar area throughout shifts.
Assisted guests with drink selections while delivering exceptional customer service.
Operated cash register and processed transactions efficiently during peak hours.
Collaborated with kitchen staff to ensure timely service of food and drinks.
Monitored inventory levels and stocked bar supplies for seamless operations.
Handled customer complaints professionally to enhance overall dining experience.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Trained new bartenders on drink preparation and upselling techniques.
Checked identification cards for proof of age prior to serving alcohol beverages.
Provided drink suggestions to customers based on their preferences.
Attended regular training sessions to stay updated on new products or trends.
Effectively multitasked within fast-paced environment.
Made friendly conversation with customers to provide enjoyable bar experience.
Remained calm and poised during busy periods, promoting great customer service to guests.

Educational Assistant

Genesis Learning Center

Murfreesboro, Tennessee

11.2023 - 10.2024

Developed individualized education plans for students with diverse learning needs.
Collaborated with parents and staff to support student progress and development.
Implemented behavior management strategies to enhance classroom environment.
Organized and led engaging activities that promoted social skills among students.
Maintained accurate records of student progress and IEP documentation.
Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
Exercised confidentiality and discretion to maintain HIPAA requirements.
Cultivated relationships with fellow staff members to enhance team collaboration.
Attended review, progress and clinical team meetings.
Assisted in the implementation of crisis intervention protocols when needed.
Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Restrained violent or suicidal patients using approved verbal or physical techniques.
Collaborated with other educators and professionals to design instructional plans.
Created a safe environment conducive to learning for special education students.
Conducted small group and individual classroom activities with students based on differentiated learning needs.
Provided instruction in academic, communication, and social skills to special education students.
Participated in professional development activities related to teaching strategies for special education students.
Advocated for needs of the students with disabilities.
Established positive relationships with students and their families.
Implemented behavior intervention plans to support client development.
Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Encouraged positive behavior by providing rewards or praise for desired behaviors.
Instructed new employees on protocols to use when interacting with psychiatric patients.

Server

Xanterra Parks & Resorts

Grand Canyon, Arizona

12.2024 - Current

Provided excellent customer service to enhance guest dining experiences.
Collaborated with kitchen staff to maintain smooth food delivery process.
Handled guest inquiries and resolved issues to ensure satisfaction.
Processed payments accurately and efficiently using point-of-sale systems.
Provided excellent customer service to ensure satisfaction.
Greeted customers, answered questions, and recommended specials to increase profits.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Responded efficiently to guest inquiries and complaints in a professional manner.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Stayed informed about daily specials, new menu items, promotions.
Addressed complaints to kitchen staff and served replacement items.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Implemented feedback from customers to improve service quality and menu offerings.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Took reservations and to-go orders to streamline process for both customer and restaurant.

Early Childhood Educator Assistant

Murfreesboro City Schools

Murfreesboro, Tennessee

10.2021 - 10.2024

Supported classroom management by maintaining a positive learning environment.
Facilitated educational activities to promote social and emotional development.
Collaborated with educators to implement curriculum effectively.
Monitored student progress and provided feedback to lead teachers.
Helped maintain a clean and healthy classroom environment.
Developed lesson plans that incorporate age-appropriate activities for pre-school aged children.
Supervised and monitored the safety of children in the classroom environment.
Participated in professional development opportunities related to early childhood education.
Observed children's development and reported any concerns to lead teacher.
Facilitated social interactions among students during playtime or group activities.
Hosted and taught multiple summer camps, art camps, and physical education camps for students.
Encouraged creativity through art, music, dramatic play, and outdoor activities.
Identified early signs of emotional and developmental problems in children and brought up problems to parents.
Monitored students to observe behavior, enforce rules, and maintain safety.

Summary

Overview

Work History

Bartender

Educational Assistant

Server

Early Childhood Educator Assistant

Education

Bachelor of Science - Child Development and Early Childhood education

Skills

Affiliations

Languages

Accomplishments

Certification

References

Timeline

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