Hailie Marshall
Summary
Young professional with a highly driven work ethic seeking a full-time position with a prospering company. Ability to work independently as well as collaboratively on group projects, while demonstrating superior performance both in independent and collaborative environments. Meticulous and detail-oriented with excellent observational, organizational, and communication skills. Delivers superior customer service, while being friendly, dependable, and computer savvy. Specialized in balancing many tasks at once. Effective student committed to learning and developing various skills.
Overview
5
5
years of professional experience
Work History
Freight Handler
FedEx Freight
09.2023 - Current
- Loaded and unloaded freight from trucks using forklifts and pallet jacks.
- Operated powered industrial equipment safely and efficiently in accordance with company policies and procedures.
- Ensured that all safety regulations were followed when handling hazardous materials or chemicals during loading and unloading operations.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Loaded materials into vehicles and installed strapping, bracing or padding to prevent shifting or damage in transit.
BDC Representative
Apple Chevrolet
06.2018 - 04.2023
- Manifest Lists and Managed Daily Communications (Emails, Texts, & Calls)
- Inbound Calls and Outbound calls (for Service, Advisors, & Parts)
- Repair Order Separating
- Order Parts & Fill out Parts Order Cards
- AOA/WE OWE (Outbound calls for Sublets/Vendors)
- Create End-of-day Reports
- Front Desk Receptionist (Service & Sales)
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Performed data entry of customer information into computer system.
- Maintained accurate records of customer interactions and transactions.
- Processed payments and invoices according to established procedures.
- Resolved customer complaints and issues in an efficient manner.
- Monitored inventory levels of parts used in the repair process.
- Facilitated communication between technicians, dealership personnel, and customers.
- Updated job knowledge by participating in educational opportunities.
- Developed strong understanding of vehicle product knowledge to assist with automotive concerns and customer questions.
Education
Undergraduate - General Studies
Joliet Junior College
Joliet, IL2025
High School Diploma -
Lincoln Way West
New Lenox, IL2019
Skills
- Customer Service
- Records Maintenance
- Retention Strategies
- Order Fulfillment/ Ordering Parts
- Client Rapport-Building
- Problem-Solving Strengths
- Staff Training/New Hire Coaching
- Critical Thinking
- Product & Service Understanding
- Data Entry/Documentation
- Verbal & Written Communication
- Forklift Certified
Timeline
Freight Handler
FedEx Freight
09.2023 - Current
BDC Representative
Apple Chevrolet
06.2018 - 04.2023
Undergraduate - General Studies
Joliet Junior College
High School Diploma -
Lincoln Way West
Similar Profiles
Alexander FathereeAlexander Fatheree
Freight Handler at FedEx FreightFreight Handler at FedEx Freight
Arturo GomezArturo Gomez
Technician at FedEx FreightTechnician at FedEx Freight
Shana MurrayShana Murray
Service Center Support at Fedex FreightService Center Support at Fedex Freight
Lizandro AlvarezLizandro Alvarez
Operations Manager at FedEx FreightOperations Manager at FedEx Freight
SOLOMON MAVAESOLOMON MAVAE
Freight Handler/Freight Sorter at Startrack Aus PostFreight Handler/Freight Sorter at Startrack Aus Post