Hailie McDunnin
Ottawa,IL
Summary
Hardworking server/ sandwich artist with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
6
6
years of professional experience
Work History
Office Assistant
Lake Land College
09.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Server
Olive Garden
09.2023 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Stocked service areas with supplies during slow periods.
Sandwich Artist
SUBWAY®Restaurants
08.2019 - 09.2024
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Answered guest questions, delivering most accurate and updated information available.
- Delivered superior customer service focused on quality and meeting customer needs.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Completed opening, closing and shift change tasks by following company guidelines.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Kept customer and food preparation areas clean and well-organized.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
High School Diploma -
Lasalle Peru Township Highschool
05-2022
Skills
- Food Delivery
- Table Bussing
- Guest Engagement
- Safe Food Handling
- Food Running
- Supply Restocking
- Beverage Preparation
- Exceptional customer service
- POS operation
- Cash Handling
- Liquor, wine, and food service
- Point of Sale (POS) system operations
- Food safety understanding
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
Education and Training
other
Timeline
Office Assistant
Lake Land College
09.2024 - Current
Server
Olive Garden
09.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
08.2019 - 09.2024
High School Diploma -
Lasalle Peru Township Highschool
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