Hailie Young
Brighton,MA
Summary
Small Business Owner, Client Advisor, and Account Manager with over 4 years of diverse experience, exhibiting a strong blend of creativity, collaboration, and customer service skills. Demonstrates an innovative approach to problem-solving and relationship building, ensuring high levels of customer satisfaction and team efficiency. Adept at leveraging organization, communication, and prioritization skills to drive business growth and educational success.
Overview
4
4
years of professional experience
Work History
Senior Client Advisor
MASA Global
Fort Lauderdale, FL
08.2023 - Current
- Guided client relationships with a focus on superior service
- Leveraged interpersonal skills for prompt identification and resolution of client issues
- Consistently achieved sales goals by applying psychological sales knowledge
- Significantly enhanced client relations, driving the company's reputation and growth.
Small Business Owner
Hail's Boutique
10.2020 - Current
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability
- Set pricing structures according to market analytics and emerging trends
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers
- Took care of escalated customer concerns to increase satisfaction
- Kept records for production, inventory, income and expenses.
Paraprofessional
Keystone Educational Collaborative
Shirley, MA
08.2021 - 08.2023
- Collaborated effectively with educators across various grade levels to foster a supportive learning environment
- Implemented daily life skills and behavioral lessons, enhancing students' practical knowledge and independence
- Managed and analyzed data from student sessions, ensuring accurate progress tracking and timely reporting
- Interpreted research and operational data, driving innovative educational strategies and improvements.
ABA Behavior Therapist
The Autism Community Therapists
Acton, MA
02.2021 - 08.2021
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles
- Collected information through observation, interviews or surveys
- Enhanced children's life skills by implementing targeted behavioral interventions.
Account Manager
Barton Associates
Worcester, MA
10.2020 - 02.2021
- Managed multiple accounts, ensuring performance goals were consistently met and exceeded
- Established and nurtured productive relationships with clients and internal teams, fostering a collaborative environment
- Proactively identified and addressed client needs through insightful questioning and strategic advising
- Served as a reliable point of contact, effectively resolving client concerns and enhancing customer satisfaction.
Life Insurance Sales Agent
American Income Life Insurance Company
Attleboro, MA
04.2020 - 10.2020
- Managed policy guidance to ensure optimal asset protection
- Conducted client interviews to understand financial needs and discuss existing coverage
- Implemented upselling techniques to enhance product sales to policyholders and potential clients
- Expanded client base through strategic networking, fostering new customer relationships.
Education
BBA in Business Administration And Management -
Worcester State University
Worcester, MA05.2020
Skills
- Organization and Prioritization
- Schedule Management
- Relationship Building
- Communication
- Problem Solving
- Collaboration
- Customer Service
- Creative
Timeline
Senior Client Advisor
MASA Global
08.2023 - Current
Paraprofessional
Keystone Educational Collaborative
08.2021 - 08.2023
ABA Behavior Therapist
The Autism Community Therapists
02.2021 - 08.2021
Small Business Owner
Hail's Boutique
10.2020 - Current
Account Manager
Barton Associates
10.2020 - 02.2021
Life Insurance Sales Agent
American Income Life Insurance Company
04.2020 - 10.2020
BBA in Business Administration And Management -
Worcester State University
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