Hailley Williams
Springville ,AL
Summary
Driven professional with a proven track record in outbound sales and customer relationship building, notably at Vivint Home Security. Excelled in enhancing customer loyalty and expanding client base through effective communication and negotiation skills. Demonstrated continuous improvement and goal-oriented mindset, leveraging Salesforce expertise to achieve high conversion rates. Maintains a strong focus on achieving results through a blend of hard and soft skills.
Overview
12
12
years of professional experience
Work History
Outbound Call Center Agent
Vivint Home Security
Provo, UT Work From Home
12.2021 - Current
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Expanded client base by consistently meeting daily targets for outbound calls made per shift.
- Collaborated with other departments to ensure seamless communication and resolve any customer-related concerns.
Pharmacy Technician
Walmart
Gadsden, AL
02.2021 - 12.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
CNA
Good Shepherd Nursing and Rehab
Wheeling, WV
01.2013 - 01.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Brooke High School
Wellsburg, WV06.2012
Skills
- Goal-Oriented
- Outbound Sales
- Continuous Improvement
- Call Monitoring
- Salesforce
- Customer Relationship Building
- Objection handling
- Customer Service
Timeline
Outbound Call Center Agent
Vivint Home Security
12.2021 - Current
Pharmacy Technician
Walmart
02.2021 - 12.2021
CNA
Good Shepherd Nursing and Rehab
01.2013 - 01.2015
Brooke High School